RESERVATIONS

Advance bookings are recommended. Please send an email to, call or visit Chi, The Spa should you wish to book or discuss a reservation. Please be advised that massages are only available for pregnant women in their second or third trimester.

MINIMUM AGE

The spa is an adult-only facility. The maintain age for treatment is 18 years, Children aged 12 years and older may undergo a spa treatment if they have a signed parental consent form. Please speak with one of our receptionists for further information.

CANCELLATIONS

In consideration of other spa guests, we request that notice be given at least 4 hours in advance if you are unable to keep your appointment. Please call our staff, who will be happy to help you reschedule. No-shows or appointments cancelled within 4 hours of the scheduled treatment time will incur a cancellation fee equal to 100% of the scheduled treatment.

If you arrive late, we will endeavour to carry out your full treatment. However, please note that should there be another booking immediately afterward yours, your treatment may need to be shortened with no reduction in price.

WHAT TO WEAR

There is no need to bring or wear any special clothing. Slippers and a bathrobe will be provided. Please do not bring valuables to the spa. The hotel and spa are not responsible for lost or stolen items.

CELL PHONE AND DEVICES

For the comfort of other spa guests, please ensure your electronic devices are switched off upon entering Chi, The Spa.

ARRIVAL TIME

To make the most of your spa experience, please arrive at least 10 minutes before your appointment. Upon your arrival, you will be asked to complete a health consultation form. Please inform the receptionist if you are pregnant or have any health issues.

Our receptionists are experienced in all treatments and would be delighted to assist you in planning your spa experience, regardless of if you are staying in the hotel or living in the city.

PREPARING FOR YOUR TREATMENT

For ladies, no preparation is necessary. For men, we recommend shaving no less than two hours prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

YOUR PRIVACY

Your personal privacy will be protected at all times during your treatment. Your therapist will ensure that you are professionally draped, covering all parts of the body not being treated.