Chi, The Spa at Shangri-La is committed to providing a relaxing atmosphere for all who enter.

The following policies, guidelines and suggestions are intended to enhance everyone's experience with us.

Reservations
Advance bookings are recommended. Please send an email to, call or visit Chi, The Spa should you wish to book or discuss a reservation. Please be advised that massages are only available for pregnant women in their second or third trimester.

Minimum age
The spa is an adult-only facility. To maintain a peaceful environment, children under 16 years are not permitted in the spa without parental consent. Children aged 12 years and older may undergo a spa treatment if they have a signed parental consent form. Please speak with one of our receptionists for further information.

Cancellations and late arrivals
In consideration of other spa guests, we request that notice be given at least 12 hours in advance if you are unable to keep your appointment. Please call our staff, who will be happy to help you reschedule. No-shows or appointments cancelled within 12 hours of the scheduled treatment time will incur a cancellation fee equal to 50% of the scheduled treatment.

If you arrive late, we will endeavour to carry out your full treatment. However, please note that should there be another booking immediately afterward yours, your treatment may need to be shortened with no reduction in price. 

What to wear
There is no need to bring or wear any special clothing. Spa wear will be provided in your treatment suite. Facial gowns are provided for facials. Please bring your swimwear if you wish to use the spa facilities. Please do not bring valuables to the spa. The hotel and spa are not responsible for lost or stolen items.

Cell phones and devices
For the comfort of other spa guests, please ensure your electronic devices are switched off upon entering Chi, The Spa.

Arrival time
To truly enjoy your spa experience, please arrive at least 30 minutes before your appointment.

Preparing for your treatment
For ladies, no preparation is necessary. For men, we recommend shaving no less than two hours prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

Your privacy
Your personal privacy will be protected at all times during your treatment. Your therapist will ensure that you are professionally draped, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.

Meeting your needs
Upon your arrival at the spa, the receptionist will review the treatments booked to ensure that they suit your needs.

Please inform the receptionist if you are pregnant or have any health issues. Our receptionists are experienced in all treatments and would be delighted to assist you in planning your spa experience, regardless of if you are staying in the hotel or living in the city.

Your total comfort is our goal
Although we do everything to anticipate your needs, we appreciate that spa treatments are an individual experience. Please let your therapist know if there is any way that they can improve your treatment or comfort - for example, heavier or lighter massage pressure, an extra towel or adjusting sound or lighting levels.

We appreciate your feedback and encourage you to fill in a guest questionnaire following your treatment. Enjoy your experience at Chi, The Spa at Shangri-La.

Gift vouchers/spa credits
All gift vouchers or spa credits must be presented within the validity dates on arrival at Chi, The Spa. Gift vouchers and spa credits are non-transferable and cannot be redeemed for cash.