At Shangri-La, we understand how important connectivity, efficiency and comfort are to our guests. Our dedicated and experienced staff caters to all your needs with an extensive range of services and facilities. If you require any service not listed here, please contact us and we will assist in any way we can.   Facilities 24/7 Business Centre Conference Facilities  Facilities for the Physically Challenged Internet Access Centre Non-smoking Rooms Valet Parking Facilities (additional charges apply) Safe Deposit Box Services 24-hour Room Service Butler Service in Suites Shoeshine Service Express Check-in and Check-out House Doctor on Call IT Butler Laundry & Valet Service Postal / Courier Service Pets are welcome for an additional fee Wireless Internet in Public Areas Children Babysitting / Child Care Travel & Transportation House Car Service Car Rental Service City Shuttle Service Taxi and Limousine Service Food & Beverage Lobby Lounge Bar Business Centre Facilities Meeting Room/Boardroom Rental Business Centre Services Binding Computer & Internet Use Printing Services Photocopying Services Scanning   Accessibility: In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Shangri-La Toronto is committed to providing accessible goods and services in a manner that respects the dignity and independence of individuals with disabilities. The hotel upholds this commitment by preventing and removing barriers to accessibility and meeting the accessibility requirements under the AODA. AODA - Accessibility Standards for Customer Service  AODA - Integrated Accessibility Standards and Multi-Year Plan 

Set against the vibrant energy of downtown Toronto, Shangri-La Toronto brings together contemporary sophistication, thoughtful service, and the warmth of legendary Asian hospitality. We are honoured to be recognised for creating exceptional experiences that reflect the spirit of our city and the timeless values of the Shangri-La brand. Here is a list of our recent awards: Hotel Condé Nast Traveler Readers' Choice Awards, Ranked #15 among the Best Hotels in the World (2026) Condé Nast Traveler Readers' Choice Awards, #1 Hotel in Eastern Canada (2026) Michelin Guide One-Key Hotel (2026) Forbes Travel Guide Star Awards, Five-Star (2026) Forbes Travel Guide Star Awards, Five-Star (2025) Michelin Guide One-Key Hotel (2025) American Express Travel® Card Member Favorite Hotel (2025) Elite Suites - Shangri-La Suite, Elite Traveler Toronto Destination Guide Forbes Travel Guide Star Awards, Five-Star (2024) Michelin Guide One-Key Hotel (2024) Condé Nast Traveller Readers' Choice Awards, Ranked #8 in Top Hotels in Canada (2024) Forbes Travel Guide Star Awards, Five-Star (2020) Travel + Leisure World’s Best Awards, Top City Hotels in Canada (2018) U.S. News & World Report Best Hotels, Best Hotels in Canada (2017-2018) Travel + Leisure World’s Best Awards, Listed on World’s Best Hotel Finder (2017) Condé Nast Traveler Readers’ Choice Awards, Top 20 Hotels in Canada (2015) Conde Nast Traveler The Hot List, Hot Hotels (2013) Restaurants Wine Spectator Grand Awards, Best Award of Excellence (2014) Wine Spectator Grand Awards, Best Award of Excellence (2013) Spa  Conde Nast Traveler The Hot List, Hot Spas (2013) For any enquiries, please reach out to our Director of Marketing & Communications, Edra Godinho at [email protected].

Set in Toronto's downtown core at the intersection of University Avenue and Adelaide Street, Shangri-La Toronto is at the crossroads of the city's business and entertainment districts. The hotel's main entrance is located on Simcoe St., between Richmond St. and Adelaide St.