Meeting your needs
Upon arrival at CHI, The Spa, your receptionist will conduct a brief consultation to determine your element
sign and ensure that you have the treatments best suited to your needs.
Please advise the receptionist if you are
pregnant or have any health issues. Spa receptionists are experienced in all
treatments, and would be delighted to assist you in planning your spa program
if staying in the hotel for more than one day.
Preparing for your treatment
For ladies, no preparation is necessary. Simply
turn up and enjoy. For men, we recommend shaving prior to having a facial for
maximum comfort and benefit to the skin. Other treatments require no
What to wear
There is no need to bring or wear any special
clothing, as spa wear is provided in your treatment suite. If you wish, you may
choose to bring a swimsuit if taking a spa bath or steam.
Gowns for facials are provided. Comfortable
underpants are provided for massage, body scrubs and wraps.
Your privacy will be protected at all times.
Your therapist will leave you to change in private, and throughout the
treatment you will be draped with towels covering all parts of the body not
being worked upon.
Advance booking prior to intended treatment time
is recommended. Please either call or visit in person should you wish to
discuss your personalized treatment.
Please arrive at the appointed time.
In the event that you are running late, the spa
will endeavour to conduct your full treatment.
However, please note that the treatment may need
to be shortened should there be another booking immediately afterward.
To maintain the peaceful environment, children under
16 years are not permitted in the spa.
In consideration of other spa guests, as your
treatment requires facilities be reserved, CHI The Spa requests a minimum of 12
hours notice if you are unable to keep your appointment. Please call spa staff,
who will be happy to reschedule.
No-shows or appointments cancelled within 12
hours will incur a 50% cancellation fee.
Although the spa tries to anticipate your needs,
it is appreciated that a spa is a very individual experience.
Please let your therapist know if there is any
way that she can improve your treatment or comfort, such as heavier or lighter
massage pressure, an extra towel, sound or lighting levels, etc.
The spa appreciates your feedback, and
encourages you to kindly fill in the guest questionnaire following your