Corporate Social Responsibility

Looking beyond the Disability

Shangri-La Hotel, Suzhou

In 2011, Shangri-La Hotel, Suzhou, set up its Embrace project and partnered with Suzhou Welfare House, a government supported orphanage. Since then, the project has helped two children with congenital cleft lips to successfully undergo corrective surgeries. The hotel also identified two talented children and provided them with special drawing training.

In 2013, the hotel began working with the Suzhou Jiayue Rehabilitation Center, a training centre designed for children with hearing and speech impairments. With the aim of improving the children's hearing abilities, the project included face-to-face oral training and purchasing headphones for the centre.

During Christmas 2014, Shangri-La Hotel, Suzhou, launched a charity campaign called “Hearing the World”. This campaign was created to raise funds to buy cochlear implants for hearing-impaired children from poor families. The effort raised adequate funds and succeeded in paying for the successful surgery of Chen Siyi. 

In December 2015, Shangri-La Hotel, Suzhou, continued with the “Hearing the World” charity campaign. In the second year of this campaign, the hotel was successful in raising funds to provide another child - Li Wenyang - with the ability to hear through a successful cochlear implant surgery.

Infrastructure Development  

The hotel has arranged engineering colleagues to install wall protection pads at the Suzhou Jiayue Rehabilitation Center, as an effort to improve the safety aspects and reduce injuries to the children attending.

Training Together 

Hotel volunteers visit the centre once a month to provide to speech training to the children. These activities give children the opportunity to practice their speaking and listening skills, which serves as preparation for the entry language tests at normal primary schools.

Latest News 

In February 2016, Mr. Jobst Herr, the executive assistant manager of Shangri-La Hotel, Suzhou, along with the management team, went to Jiayue Early Childhood Intervention Center to witness the successful activation of Li Wenyang’s artificial cochlear implant. After a hearing test and device adjustment, Li was able to hear clearly and had a very big smile on his face, which cheered up everyone on the spot.

Join Us 

You are welcome to join and become a volunteer, too. The hotel organises regular visits to Suzhou Jiayue Rehabilitation Centre.

For details, please contact:
Mr. Collin Chan
Phone: (86 512) 6808 0168 extension 6301


Shangri-La's Care for People Project

Our care for people projects are expressed with the most powerful icon for embracing others - a heart.