Advance booking prior to intended treatment time is essential. Please either call of visit CHI, The Spa should you wish to discuss your personalised treatment.
To maintain a peaceful environment, children under 18 years are not permitted in the spa.
In consideration of other spa guests, as your treatment requires that facilities be reserved, we request a minimum of 4 hours notice if you are unable to keep your appointment. No-shows or appointments cancelled within 4 hours will incur a 100% cancellation fee.
What to wear
Spa robes and slippers are provided in your treatment suite.
Cell phones and devices
For the comfort of other spa guests, please ensure your electronic devices are switched off upon entry to CHI, The Spa.
Your privacy will be protected at all times. Your therapist will leave you to change in private and throughout the treatment you will be draped with towels, covering all parts of the body not being treated.
Preparing for your treatment
For ladies, no preparation is necessary. For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin.
To make the most of your spa experience, please arrive at least 15 minutes before your appointment. Upon your arrival at CHI, The Spa, you will be given a health consultation. Please advise the therapist if you are pregnant of have any health issues.
Please contact CHI, The Spa for in-room treatment enquiries. Kindly note that not all treatments can be performed in guestrooms.
Gift Vouchers/Spa Credits
All gift vouchers or spa credits must be presented on arrival to CHI, The Spa within the valid dates. Gift vouchers and spa credits are non- transferable and cannot be redeemed for cash.