Please arrive at least 15 minutes prior to your scheduled appointment to change into the necessary attire. Late arrivals may be subject to reduced treatment time and full rate of the treatment price will be charged accordingly.
You will also be required to complete a health declaration form before the commencement of the treatment.
What to wear and your privacy
Spa attire, undergarments and towels will be provided for your treatment. Our therapists respect your privacy and throughout the treatment, you will be draped with towels, covering all parts of the body not being treated.
Please do not wear jewelry to the spa. Shangri-La’s Rasa Sentosa Resort & Spa, Singapore accepts no responsibility for the loss of any valuables or personal belongings that are brought onto the premises of CHI, The Spa at Shangri-La.
Cellphones and devices
To ensure that the peaceful sanctuary of CHI, The Spa is not disrupted, use of mobile phones is not allowed during spa treatments. Please put your phone on silent mode or switch it off, and refrain from using it in the spa.
Preparing for your treatment
For ladies, no preparation is necessary. For men, we recommend shaving prior to facial treatments for maximum comfort and benefit to the skin.
Children under 18 years of age are not permitted in the spa. Guests staying in the resort may leave their children in the Cool Zone, which offers activities in a supervised environment for children between 5 to 12 years of age.
Gift vouchers / Spa credits
All gift vouchers or spa credits must be presented on arrival to CHI, The Spa within the validity dates. Gift vouchers and spa credits are non-transferable and cannot be redeemed for cash.
For reservations, please contact CHI, The Spa at (65) 6371 1027, email firstname.lastname@example.org or book on-line.
Reservations are subject to the availability of treatment slots. CHI, The Spa welcomes both in-house and walk-in guests.
Cancellation requests must be made at least four hours prior to the scheduled appointment time by phone. A surcharge equal to 50% of the scheduled treatment's price (including government tax and service charge) will be levied for late cancellations. A surcharge equal to 100% of the scheduled treatment's price (including government tax and service charge) will be levied for no shows.
For cancellations, please contact CHI, The Spa at (65) 6371 1027 or email email@example.com. For email cancellations, the time at which the email is received by the spa will be taken as the time of cancellation.