Meeting your needs
Upon your arrival at the spa, the receptionist will conduct a brief consultation to determine your five elements sign. This ensures that your treatments are best suited to your needs.
Please advise the receptionist if you are pregnant or have any health issues. Our receptionists are experienced in all treatments and would be delighted to assist you in planning your spa program if you are staying at the hotel for more than one day.
Preparing for your treatment
For ladies, no preparation is necessary. For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.
What to wear
There is no need to bring or wear any special clothing, as spa wear is provided in your treatment suite. Facial gowns are provided for facials. Comfortable underwear is provided for all body treatments and massages.
Your privacy will be protected at all times. Your therapist will leave you to change in private and throughout the treatment you will be draped with towels, covering all parts of the body that are not being treated. Ladies will be given the option of including the bust area in all body treatments.
Advance booking is recommended. Please call or visit CHI should you wish to discuss your personalized treatment.
To make the most of your spa experience, please arrive at least 10 minutes before your appointment.
In the event that you arrive late, we will endeavour to conduct your full treatment.
However, please note that the treatment may need to be shortened should there be another booking immediately afterwards.
To maintain a peaceful environment, children under 16 years are not permitted in the spa.
In consideration of other spa guests, we request a minimum of 12 hours notice if you are unable to keep your appointment.
Please call our staff, who will be happy to reschedule. No-shows or appointments cancelled within 12 hours will incur a 50% cancellation fee.
Although we do our best to anticipate your needs, we appreciate that spa treatments are an individual experience. Please let your therapist know if there is any way that she can improve your treatment or comfort - for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels.
We appreciate your feedback and encourage you to kindly fill in a guest questionnaire following your treatment. Enjoy your experience of CHI, The Spa at Shangri-La.