At Shangri-La, we understand how important connectivity, efficiency and comfort are to our guests. From pre-arrival to your departure, a team of Shangri-La specialists are on hand to ensure a personalised experience and cater to all your needs with an extensive range of services and facilities. If you require any service not listed here, please contact us and we will try to assist in any way we can. Facilities Conference Facilities  Facilities for the Physically Challenged Hospitality Lounge Non-smoking Rooms Parking Facilities Safe Deposit Box Spa Working office (on request) Services Shoeshine Service Butler Laundry and Valet Service Postal / Courier Service Wireless Internet in Public Areas Voice Mail Children Babysitting / Child Care Travel and Transportation Airport Transfer Car Rental Service Taxi & Limousine Service Travel Agency / Tour Desk Food and Beverage 24-hour Room Service 2 Restaurants and 1 Bar Pets Pets are welcome (Only one pet up to 10 kg per room is allowed for no additional fee. Pets must be kept on short leash and supervised at all times in the common areas, and must be carried in a bag at the bar or restaurants. Pets are not allowed at the Spa) Bowl and basket provided

Inspired by the legendary land featured in James Hilton's 1933 novel, Lost Horizon, the name Shangri-La encapsulates the serenity and service for which our hotels and resorts are renowned worldwide. At Shangri-La Paris, we are honoured to receive global recognition for our legendary Asian hospitality. Here is a list of our recent awards: Hotel Forbes Travel Guide - Five-Star rating (2024) Michelin Guide - Two Michelin Key Hotel designation (2024) Condé Nast Traveller's 2024 Reader's Choice Awards (USA) - 2nd best hotel in Paris (2024) Conde Nast Traveler Readers Choice Awards –  Shangri-La Paris: #1 Hotel in Paris, #7 Hotel Worldwide (2023) Forbes Travel Guide – Five-star rating (2023) Travel + Leisure Awards – Shangri-La Paris: #3 Hotel in Paris (2023) Elite Traveler – Prince Roland Bonaparte: “Top 100 Suites in the World” (2022) European Hotel Awards – Palace of the year (2022) Travel + Leisure Awards – Top 10 hotels in Paris (2022) Forbes Travel Guide Five-Star Rating (2022) Kiwi Collection Awards - Most Romantic Hotel 2022 Hotel of the Year – World Luxury Hotel Awards 2021 Top 10 hotels à Paris - Conde Nast Traveler 2021 Readers’ Choice Awards Luxury Wedding Destination - (Europe winner) - World Luxury Hotel & Spa Awards 2020 Top 15 hotels in Paris – Conde Nast Traveler 2020 Readers’ Choice Awards Top Luxury Hotels / Resorts, International Region - Wedding Sutra Honeymoon Awards 2018 Grand Luxury Hotel of the Year 2018 - Luxury Travel Awards 2018 One of the Top Hotels in Paris, Conde Nast Traveler Reader's Choice Awards 2017 (USA) Luxury City Hotel of the Year - Luxury Travel Awards 2017 (UK) Best Luxury City Hotel in Europe 2016, European Business Magazine (UK) One of the Top Hotels in Paris, Conde Nast Traveler Readers’ Choice Awards 2016 (USA) Gold Ranking, U.S. News & World Report’s 2016-17 Best Hotels in Europe One of the Best Hotels in Paris, Travel+Leisure World’s Best Awards 2016 (USA) Traveller's Choice 2016 - Luxury Category on TripAdvisor Gold List 2016 - Conde Nast Traveler (USA) Conde Nast Traveler's Best Hotels in Paris: Readers' Choice Awards 2015 "World Luxury Hotel Awards" - Luxury Romantic Hotel - 2015 Robb Report - Elite Suites of Europe 2015 Conde Nast Traveler's Gold List 2015 : the World's Best Hotels Traveller's Choice 2015 - Catégorie Luxe sur TripAdvisor Distinction Palace - 2014 Restaurants Michelin Guide – Shang Palace : France’s first and only Michelin starred restaurant from 2011 to 2024 Relais Desserts Charles Proust competition – “Prix d’Excellence in the hotel and catering category” for Pastry Chef Maxence Barbot (2024) Haute Grandeur Global Awards – La Bauhinia: “Best Seafood Restaurant” (2023) World luxury Restaurant Awards – Shang Palace: “Best Authentic Cuisine” & La Bauhinia: “Best Fine Dining Cuisine in France”, “Best Head Chef in Western Europe” (2023) “Fou de Pâtisserie” Trophies – King’s Cake 2022: “People’s choice award” (2022) World Luxury Restaurant Awards – La Bauhinia: “Best Gourmet Dessert Menu” (2022) World Luxury Restaurant Awards – Shang Palace: “Best Chinese Cuisine” (2022) Michelin Guide – Shang Palace maintains its Michelin star 10 years in a row Shang Palace: Nommé Meilleur restaurant d’hôtel en Europe par Prix Villégiature 2019 Stella Award - Best Food and Beverage Hotel, International Region - 2018 Hotel of the Year awards - Best Hotel Room Worldwide: Terrace Eiffel Tower View Room - 2015 Hotel of the Year awards - Best Hotel Chef Worldwide: Christophe Moret - 2015 Conde Nast Traveler's Gold List 2015: the Best Hotels Meals Bar Forbes Travel Guide - Le Bar Botaniste - 58 Best Hotel Star Bars (2025) Spa  Forbes Travel Guide - Four-Star rating for Chi, The Spa (2024) World Luxury Spa Awards – Chi, The Spa: “Best Luxury Yoga Experience” (2023) Luxury City Hotel Spa - (Regional winner) - World Luxury Hotel & Spa Awards 2020 Others Forbes Travel Guide – Responsible Hospitality VERIFIED™ (2025) International GM Awards – Julien Bardet: “Best General Manager” (2023) "Citizens’ Initiative" trophy at the Defis RSE "CSR Challenges" awards in the context of its partnership with NGO Pl4y International - 2015 For any enquiries, please reach out to our Communications team at [email protected]

Shangri-La Hotels (Paris} Company share capital: 13 772 210,00 € RCS number: RCS Paris 487 719 304 VAT number: FR 30 487 719 304 Information on the absence of the right of withdrawal In accordance with article L. 221-18 of the French Consumer Code, the Customer does not benefit from the right of withdrawal from a contract for the provision of services, which does not apply to the provision of accommodation services other than residential accommodation Information on dispute resolution methods The European Commission has set up an Online Dispute Resolution platform to facilitate the independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform can be accessed at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show Information on the Bloctel system to combat telephone canvassing Telephone canvassing Your telephone details are collected during the room reservation process. We do not carry out telephone canvassing. However, in accordance with article L223-2 of the French Consumer Code, you can register on the Bloctel telephone anti-solicitation list, a free service set up by the French government, by following the steps on the website: https://www.bloctel.gouv.fr Please note that your registration can be effective within a maximum of 30 days after the issue of your registration receipt Information regarding the consumer mediator According to article L612-1 of the French Consumer Code, in the event of a dispute between a professional and a consumer, the latter must try to find an amicable solution. If no amicable solution can be found, the consumer may refer the matter, free of charge, to the consumer conciliation body to which the professional belongs, within a period of one year from the date of the written complaint sent to the professional. In this case, the mediator is the Association of European Mediators (AME CONSO). The referral to the consumer mediator must be made: - either by filling in the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com - or by post to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS

Shangri-La Paris is located in a 19th-century residence in the elegant 16th arrondissement, one of the revered neighbourhoods in the city. The hotel is 45 minutes from Charles de Gaulle Airport and 30 minutes from Paris Orly Airport.