At Shangri-La, as we understand how important connectivity, efficiency and comfort are to our guests. Our dedicated and experienced staff caters to all of your needs with an extensive range of services and facilities.  If you require any service not listed here, please contact us and we will assist in any way we can.   Facilities   Conference, Banqueting and Events Facilities  Facilities for accessible access All rooms and suites are non-smoking Parking Facilities Services 24-hour Concierge Service Butler Service in Suites Car Rental Service Shoeshine Service Express Check-in and Check-out Foreign Exchange Counter House Doctor on Call In-room Spa Services Laundry & Valet Service Photo Processing Service Postal / Courier Service Safe Deposit Box Wireless and Wired Internet access throughout the hotel Children Babysitting / Child Care Special menus Travel & Transportation Complimentary Shopping Shuttle to Oxford Street London Black Taxi Service  Limousine Service  Food & Beverages 24-hour Room Service 3 Restaurants & 1 Bar

Inspired by the legendary land featured in James Hilton's 1933 novel, Lost Horizon, the name Shangri-La encapsulates the serenity and service for which our hotels and resorts are renowned worldwide. At Shangri-La The Shard, we are honoured to receive global recognition for our legendary Asian hospitality.   Here is a list of our recent awards: 2025 - Travel + Leisure – #1 Hotel in London, #9 Hotel in Europe  - Forbes Travel Guide – Five Star  - Forbes Travel Guide - Responsible Hospitality VERIFIED™  - Conde Nast Traveller Readers' Choice Awards - #10 Hotel in London  - Michelin Guide – One Michelin Key 2024 - Travel + Leisure – #6 Hotel in London  - Forbes Travel Guide – Five Star  - Conde Nast Traveller Readers' Choice Awards - #17 Hotel in London  - Michelin Guide – One Michelin Key  2023 - Travel + Leisure – #3 Hotel in London  - Forbes Travel Guide – Five Star  - Conde Nast Traveller Readers' Choice Awards - #3 Hotel in London, #10 Hotel in Europe  - TripAdvisor Travellers' Choice Awards - #1 Hotel in UK, #1 Hotel in Europe, #4 Hotel in World 

Located in the Southwark neighborhood of London, Shangri-La The Shard hugs the south banks of the Thames and is less than a 5-minute walk from the London Bridge Railway and Underground Station. The hotel is just a 25-minute drive from Central London and roughly 1-hour from Gatwick and Heathrow airports.