No show or appointments cancelled within 12 hours will
incur a 50 percent cancellation fee.
Advance booking prior to
intended treatment time is recommended. You are invited to make an appointment
online, or you may call or visit the CHI desk to discuss your personalized
To maintain a peaceful
environment, children under 16 years are not permitted in the spa.
Before you arrive
We recommend that our male
guests shave prior to having a facial, for maximum comfort and benefit to the
skin. Other treatments require no preparation.
There is no need to bring or
wear any special clothing, as spa wear is provided in your treatment villa.
To make the most of your spa
experience, please arrive at least ten minutes before your appointment.
If you have not already
determined your personal element sign using our online questionnaire, the receptionist
will conduct a brief consultation to ensure that you have the treatments best
suited to your needs.
Please advise the receptionist
if you are pregnant or have any health issues.
To preserve the harmony
within the spa, kindly turn off your mobile phone upon arrival.
Your privacy will be
protected at all times. Your therapist will leave you to change in private and
throughout the treatment you will be draped with towels, covering all parts of
the body not being treated. Ladies will be given the option of including the
bust area in all body treatments.
Late arrivals and
In the event that you are
running late, we will endeavour to conduct your full treatment. However, please
note that the treatment will be finished according to your booked time should
there be another booking immediately afterwards.
In consideration of other spa
guests, as your treatment requires that facilities be reserved, we request a
minimum of 4 hours notice if you are unable to keep your appointment.
Please call our staff, who will be happy to reschedule.