Meeting your needs
Upon your arrival at the Spa, your Receptionist will conduct a brief consultation to ensure that you have the treatments best suited to your needs. Please advise the Receptionist if you are pregnant or have any health issues. Our Receptionists are experienced in all treatments and would be delighted to assist you in planning your spa programme if you are staying in the hotel for more than one day.
Preparing for your treatment
For ladies, no preparation is necessary. Turn up and
enjoy! For men, we recommend shaving prior to having a facial for maximum
comfort and benefit to the skin.
What to wear
There is no need to bring or wear any special
clothing, as spa wear is provided in your treatment Bure. Facial gowns are
provided for facials.
Your privacy will be protected at all times. Your
therapists will leave you to change in private. Throughout the treatments, you
will be draped with towels, covering all parts of the body not being treated.
Ladies will be given the option of including the bust area in all body
Advance booking prior to your intended treatment time
is recommended. Please either call or visit CHI should you wish to discuss your
To make the most of your spa experience, please arrive
at least 10 minutes before your appointment.
In the event that you are running late, we will
endeavour to conduct your full treatment. However, please note that the
treatments may need to be shortened should there be another booking immediately
To preserve the harmony within the spa, kindly turn
off your mobile phone.
To maintain a peaceful environment, children under 16
years are not permitted in the spa.
As your treatment requires that facilities be
reserved, we request a minimum of 12 hours’ notice if you are unable to keep
your appointment. Please call our staff, who will be happy to reschedule. No
shows or appointments cancelled within 12 hours will incur a 50 percent
Although we do our best to anticipate your needs, we
appreciate that a spa is a very individual experience. Please let your
Therapists know if there is any way that she can improve your treatments or
comfort - for example, heavier or lighter massage pressure, an extra towel,
sound or lighting levels, etc.