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Good to Know

Make a date with your well-being

Making An Appointment
We strongly suggest that advance bookings be made in order to avoid disappointment.

Arrival Time
To enjoy your spa experience, guests are advised to arrive 10 minutes before the treatment.

Late Arrivals
In the event that you are running late, we will try to conduct your full treatment. However, please note that the treatment may be shortened should there be another booking immediately afterwards. 

Cancellation
In consideration of other spa guests, we request a minimum two-hour cancellation notice (four hours for online bookings) if you are unable to keep your appointment. This is because facilities have been reserved accordingly. Please call our staff who will be happy to reschedule your appointment. No-shows or appointments cancelled within two hours will be subject to a 50% cancellation fee. 

New SOPs To Take Note:  

  • All guests are required to shower before their treatment
  • Only one hour facial and body massage treatments will be available
  • Our therapists will be using personal protective equipment such as face shield and gloves throughout the treatment
  • In-room and couple massages will be temporarily unavailable
  • Approximately 30 minutes turnover interval between treatments for sanitisation purposes

Spa Wear
Usage of swimwear is recommended at the spa. Bathrobes, slippers, towels and disposable briefs are available at Health Club & Spa.

Valuables
Safe deposit boxes are available in the room to keep your valuables. We do provide jewellery boxes in the treatment rooms for your convenience. 

Preparing For Your Treatment
For ladies, no preparation is needed. For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin. 

Spa Etiquette
To preserve the harmony within the spa, kindly turn off your mobile phones or place them on silent mode. 

Minimum Age
To maintain a peaceful atmosphere, children under 16 years of age are not permitted in the spa. 

We Value Your Opinion
Although we strive to offer you great service, we appreciate that a spa is a very individual experience. Please let us know if there are ways our therapist can improve your treatment, for example, room temperature, therapist pressure, etc. We value your feedback and encourage you to fill in a feedback form following your treatment. 

Mode Of Payment
Payment can be made either by debiting your room account or by cash or credit card. 

Phone

(60 3) 2074 3581

Hours

11am – 8pm (Daily)

Location

Level 2

Email

spa.slkl@shangri-la.com

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