The hotel has 36 floors and 593 spacious and magnificent rooms and suites with modern design. All rooms are over 42 square metres in size, with the largest Presidential Suite measuring 276 square metres. In addition, the hotel has 26 serviced flats to cater for long-stay guests and families. The hotel has excellent conference facilities with a total area of nearly 4,500 square metres, including a 2,100 square metre Grand Ballroom with a ceiling height of nearly 9 metres. Another 500 square metres of ballroom, 15 other uniquely designed function rooms and a studio are available for meetings and banquets of all sizes.

The hotel has three restaurants to provide guests with a wealth of dining options. Hibiscus Café Z Western Restaurant features nine different open kitchens with international cuisines from around the world. Shangri-La Group's signature Chinese restaurant, Shang Palace, has teamed up with Sichuan cuisine master Xu Fan, the founder of Michelin restaurant Xu Jia Cuisine, to present Shang Palace Sichuan cuisine featuring 24 flavours by Executive Chinese Chef Tang Ke Li, with a number of exclusive private dining rooms perfect for family gatherings and business banquets. The Lobby Lounge is elegant and quiet, with a beautiful view of the river through the huge floor-to-ceiling glass walls. The hotel also offers 24-hour room service.

The Shangri-La Group's signature Spa features 11 spacious treatment rooms, four of which are doubles, and a 24-hour fitness centre with an outdoor tennis court, a private yoga studio and a 25-metre heated sunlit swimming pool, catering to guests' sporting needs.

• Conference Facilities
• Facilities for the Physically Challenged
• Hair / Beauty Salon
• Non-smoking Rooms
• Parking Facilities
• Safe Deposit Box

• Laundry & Valet Service
• Express Check-in and Check-out Services
• Shoeshine Service

• Airport Transfer
• Car Rental Service
• Taxi & Car Service

• Foreign Exchange Counter
• Gift Shop 

• 24-hour Room Service
• 2 Restaurants
• Lobby Lounge

Business amenities include:

Facilities 

• Meeting Rooms / Boardrooms 
• Conference Call 

Services 

• Binding Services 
• Wireless Internet Access (Horizon Club Rooms & Public Areas) 
• Courier Services 
• Facsimile Services 
• Laser Printing 
• Scanning 
• Word Processing / Translation / Interpretation Services

Equipment 

• Audiovisual Equipment 
• Computers with Broadband Access 
• LCD, Overhead & Slide Projector 
• Mobile Phones 
• Photocopier 
• Printers