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Good to Know

Make a date with your well being


Advance booking prior to treatment time is recommended. Please either call or visit CHI, The Spa should you wish to discuss your personal treatment.


Minimum Age 

The spa is an adult-only facility. To maintain a peaceful environment, children under 16 years are not permitted in the spa. Children aged 12 years and older may undergo a spa treatment if they have a signed parental consent form.


Cancellation and Late Arrivals

In consideration of other spa guests, we request that notice be given at least 4 hours in advance if you are unable to keep your appointment. Please call our staff, who will be happy to help you reschedule. Non-arrivals or appointments cancelled within 4 hours of the scheduled treatment time will incur a 50% cancellation fee.


If you arrive late, we will endeavour to carry out your full treatment. However, please note that should there be another booking immediately after yours, your treatment may need to be shortened with no reduction in price.


What to Wear

There is no need to bring or wear any special clothing. Spa wear will be provided in your treatment suite. Please do not bring valuables to the spa. The resort and spa are not responsible for lost or stolen items.


Mobile Phone Policy

For the comfort of other spa guests, please ensure your electronic devices are switched off upon entry to CHI, The Spa.


Your Privacy 

Your personal privacy will be protected at all times during your treatment. Your therapist will ensure that you are professionally draped, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.


Preparing for Your Treatment 

For ladies, no preparation is necessary. For men, we recommend shaving no less than 2 hours prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.


Arrival Time 

To make full use of your spa experience, please arrive at least 10 minutes before your appointment. Upon your arrival at CHI, The Spa, you will be given a health consultation form to complete.


*All policies and prices are subject to change without notice.


(60 88) 327 888


10am - 11pm


Pulau Bayu