Reservations 
Advance bookings is recommended. Please send an email, call or visit Chi, The Spa should you wish to book, or discuss a reservation.

Minimum Age 
The spa is an adult-only facility. To maintain a peaceful environment, children under 16 years are not permitted in the spa without parental consent. Children aged 12 years and older may undergo a spa treatment if they have a signed parental consent form. Please speak with our spa receptionist for further information.

Cancellation and Late Arrivals
In consideration of other spa guests, we request that notice be given at least 4 hours in advance if you are unable to keep your appointment. Please call our staff, who will be happy to help you reschedule. No-shows or appointments cancelled within 4 hours of the scheduled treatment time will incur a cancellation fee equal to 50% of the scheduled treatment. However, please note that should there be another booking immediately after yours, your treatment may need to be shortened with no reduction in price.

Cashless Payment
By going cashless, we are taking a significant step forward in streamlining our operations and enhancing the overall experience for our valued customers. We only accept payment through Boost, DuitNow, Grab Pay, MasterCard, Maybank QR-Pay, Pace, Samsung Pay, TouchNGo eWallet, Visa and WeChat Pay.

What to Wear
There is no need to bring or wear any special clothing. Spa wear will be provided in your treatment villa. Facial gowns are provided for facials. For your comfort, disposable underwear is available for all body treatments and massages. Please do not bring valuables to the spa. The hotel and spa are not responsible for lost or missing items.

Cell Phones and Devices
For the comfort of other spa guests, please ensure your electronic devices are switched off upon entry to Chi, The Spa.

Arrival Time
To make the most of your spa experience, please arrive at least 10 minutes before your appointment.

Preparing for Your Treatment
For ladies, no preparation is necessary. For men, we recommend shaving no less than two hours prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

Your Privacy
Your personal privacy will be protected at all times during your treatment. Your therapist will ensure that you are professionally draped, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.

Meeting Your Needs
Upon arrival to the spa, the spa receptionist will ask you to complete a brief health consultation form to ensure that your treatments are best suited to your needs. Please inform the spa receptionist if you are pregnant or have any health issues. Our spa receptionist are experienced in all treatments and would be delighted to assist you in planning your spa experience, regardless of whether you are staying in the resort or living in the city.

Your Total Comfort Is Our Goal
Although we do our best to anticipate your needs, we appreciate that spa treatments are an individual experience. Please let your therapist know if there is any way that they can improve your treatment or comfort – for example, heavier or lighter massage pressure, an extra towel or adjusting sound or lighting levels. We recommend you to shower before coming for your treatment so as not to lose treatment time. We appreciate your feedback and encourage you to fill in a guest questionnaire following your treatment. Enjoy your experience at Chi, The Spa at Shangri-La.

*All policies and prices are subject to change without notice.