Advance booking prior to intended treatment time is recommended. You are
invited to make an appointment by phone or visit the Spa desk to discuss your
To maintain a peaceful environment, the minimum age requirement to
access our Spa is 16.
Preparation for your treatment
For ladies, no preparation is necessary. Turn up and enjoy! For our male
guests, we recommend shaving prior to having a facial for maximum comfort and
benefit to the skin.
Your privacy will be protected at all times. Your therapist will leave
you to change in private and throughout the treatment you will be draped with
towels, covering all parts of the body not being treated. Ladies will be given
the option of including the bust area in all body treatments.
To make the most of your spa experience, we recommend that you check in
at the spa reception at least 15 minutes prior to your appointment.
This allows us to have a discussion with you about your treatment
expectations. In the event you are running late, we will endeavour to conduct
your full treatment. However, please note that the treatment may need to be
shortened should there be another booking immediately afterwards.
In consideration of other Spa guests, as your treatment requires that
facilities be reserved, we request a minimum of 12 hours’ notice if you are
unable to keep your appointment.
Please call our staff, who will be happy to reschedule. No-shows or
appointments cancelled within 12 hours will incur a 50% cancellation fee.
To preserve the harmony within the Spa, kindly do not bring any
electronic devices and turn off your cell phone upon arrival.
Although we do our best to anticipate your needs, we appreciate that a
spa is a very individual experience.
Please let your therapist know if there is any way that she can improve
your treatment or comfort - for example, heavier or lighter massage pressure,
an extra towel, sound or lighting levels etc.
We appreciate your feedback. Kindly complete the Spa questionnaire.
For your convenience, a 15% service charge will be added to your final
bill of each treatment session.
Please advise us of any health issues, allergies, injuries, or if you
We provide a healthy, smoke-free environment for all our guests. Kindly
refrain from smoking within the Spa.
Loss or damage
We regret that we cannot be responsible for any loss or damage of
personal articles. Please keep all valuables locked in your room locker or
leave them at home during your visit.
For the protection of your clothing, we also ask that you wear the robe,
slippers and disposable underwear provided.
Packages, group programmes and gift vouchers
Information on customized packages, group programmes and gift vouchers
is available at our reception.
To enable you to continue your spa regimen at home,
all products used in the treatments and services are available in our Spa