FAQ

Redeeming Room Awards

How do I redeem Room Awards?

You can redeem Room Awards at least one day prior to your arrival through the Golden Circle website www.goldencircle.shangri-la.com or by calling Golden Circle Member Services.


What are the room types that are available for Room Awards redemption?

You can redeem free room nights in a Standard Room, Horizon/Traders Room or Executive Suite. The applicable room types for redemption are subject to individual hotels and may vary, please check with the hotels for details.


How many rooms can I redeem?

You can only redeem one room under your name for the same period stay. If additional rooms are required for the same stay, it must be redeemed and booked under your nominees' name.


How many nights can I redeem?

There is no limitation on the number of nights you can redeem provided you have sufficient GC Award Points and rooms are available on your preferred dates. However, you can only redeem a maximum of three nights for your nominee(s) at a time.


Am I still entitled to membership tier benefits when staying on Room Award redemption?

You are entitled to all membership tier related benefits except guaranteed room availability during Room Awards redemption stays.


Can I transfer my Room Awards reservation to others?

No. Room Awards are not transferable and the room must be occupied by the same person registered under the reservation (i.e. you or your nominees in the Redemption Group).


Do I need to pay tax and service charges for Room Awards redemption stay?

No. Room Awards include any government taxes and service charges applicable to the accommodation.


Are there any supplement charges to the third person for Room Awards redemption?

Room Awards are based on single or double occupancy. The member or nominee must pay any associated charges upon check-out.


Can I make changes to a confirmed Room Awards reservation?

Once a Room Awards reservation has been confirmed, any changes (including hotel, room type, arrival date and length of stay) will require the reservation to be cancelled and re-booked. The rebooked award redemption is subject to room availability and the prevailing cancellation rules, policies and penalties will apply.


What will happen if I make changes or cancel the Room Awards reservation for my nominees?

No changes are allowed for Room Awards reservations that are redeemed for nominees. If you cancel the Room Awards reservation redeemed for nominees, no GC Award Points will be refunded to you. In the event of a ‘no show”, all GC Award Points that have been deducted for the Room Awards would be forfeited.