Non-Room Awards include food and beverage and CHI, The Spa vouchers.
You can redeem Non-Room Awards at the Golden Circle website www.goldencircle.shangri-la.com or by calling Golden Circle Member Services. A confirmation e-mail with a redemption award reference number will be sent to you after the completion of the redemption. Advance reservation must be made with the relevant food and beverage outlets or CHI, The Spa.
A Non-Room Award confirmation is valid for six months from the date of redemption. The validity of the Non-Room Award cannot be extended.
Simply follow the few steps below:
No cancellation is allowed for Non-Room Awards redemption once it has been redeemed.
No amendment is allowed for a Non-Room Awards redemption once it has been redeemed.
Hotels do not guarantee the availability of the service or product provided at food and beverage outlets or CHI, The Spa. Advance reservation must be made with the relevant food and beverage outlets or CHI, The Spa to avoid disappointment.
GC redemption vouchers can only be used at participating food and beverage outlets, excluding third party outlets that are contracted out by the hotel.
Yes. A maximum value of USD200-worth, or local currency equivalent, of redemption vouchers can be used to settle payment for each transaction. The member or nominee is required to pay for any spend exceeding the voucher amount.
No. GC redemption vouchers can only be used at participating food and beverage outlets or CHI, The Spa at the pre-selected hotel on the date of validation.
No. The GC redemption voucher is non-transferable and will be deemed void if another person attempts to use it.
No. A GC redemption voucher cannot be used to settle charges if the expenses from food and beverage outlets or CHI, The Spa are charged to a room account.
