FAQ

Redeeming GC Award Points – General

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What can I redeem with my GC Award Points?

GC Award Points can be redeemed for Redemption Awards, such as room/nights, room upgrades, food and beverage and CHI, The Spa vouchers.

Can I pool my GC Award Points with other Golden Circle members to redeem an Award?

No, all GC Award Points required for Redemption Awards must be earned by the same member under the same account and pooling of GC Award Points is not permitted.

How many GC Award Points are required for each Redemption Award?

The number of GC Award Points required for each Redemption Award varies by hotel and the type of awards. Check the details for Room Awards, Room Upgrade Awards and Non-Room Awards.

When are GC Award Points deducted for my redemption?

The corresponding number of GC Award Points required for each Redemption Award will be automatically deducted from your account at the time the redemption is confirmed.

Where can I redeem Redemption Awards?

You can redeem the Redemption Awards online at the Golden Circle website at www.goldencircle.shangri-la.com or through Golden Circle Member Services.

Can I share my Redemption Awards with others?

Yes, you can share the room/nights, food and beverage and CHI, The Spa redemption vouchers with your nominated family members. However, Room Upgrade Awards are not available for nominated family members.