FAQ

Earning GC Award Points - General

Can I earn GC Award Points and airline miles together?

You can only choose to earn either GC Award Points or airline miles in one of the Airline Partner Programmes upon check-in at any participating Shangri-La hotel, resort, Traders hotel or Kerry hotel when paying at a non-discounted or corporate rate that falls within the meaning of Qualifying Room Rate; no change is allowed once you have checked out of the hotel.


How are GC Award Points earned?

You can earn GC Award Points on Qualifying Room Rate and Qualifying Incidental Charges during the hotel stay or on Qualifying Spend on food and beverage or CHI, The Spa services on a non-hotel stay. You must quote your membership number at time of reservation and present your membership card at time of check-in, when paying the bill or upon delivery of partner products or services.


How are GC Award Points calculated?

GC Award Points will be issued at the rate of one point per whole US dollar of qualifying spending at all participating Shangri-La hotel, resort, Traders hotel or Kerry hotel. Spends in local currencies will be converted into US dollars for the purpose of point calculation.


Can I earn GC Award Points for hotel stays incurred prior to joining Golden Circle?

No, you can only earn GC Award Points for hotel stays incurred after enrolment to Golden Circle.


How long will it take for GC Award Points to be credited to my account after my qualifying hotel stay or qualifying spend in the hotel?

GC Award Points will be credited to your account two weeks after a stay at Qualifying Room Rate or payment in full of Qualifying Incidental Charges or Qualifying Spend.


Can another person use my membership card and pay for charges to earn GC Award Points on my behalf?

Neither your membership number nor your membership card can be used by anyone else in order to earn GC Award Points, benefits or promotion bonus points. The bill for qualifying charges must be made in your name and you must personally pay for all charges.


When will my GC Award Points expire?

GC Award Points will expire on an annual basis up to three calendar years (1 January to 31 December) after the end of the membership calendar year of accrual. Once expired, the GC Award Points cannot be redeemed for awards or other products/services.


Can my GC Award Points be transferred or exchanged?

No, your GC Award Points cannot be sold, bartered, exchanged for cash or transferred to other members.


How can I take advantage of bonus GC Award Points?

Promotions that offer bonus GC Award Points may be offered at certain times and details will be available on the Golden Circle website. As a Jade or Diamond member, you will also earn 25% and 50% bonus GC Award Points respectively on all qualifying spending.


When will my eligible bonus GC Award Points be credited to my account?

Bonus GC Award Points earned from promotions will be credited to your account two to three weeks after the end of the promotion period.