FAQ

How do I earn GC Award Points during my hotel stay?

You can earn GC Award Points on your hotel stay if you book your room at a Qualifying Room Rate. These include Rack Rate, Value Rate, Value Vacation, Best Available Rate, BonusChoice, Advance Purchase, CustomStay, hotel package, negotiated Corporate Rate, conventions or meeting and Long Stay Rate. In addition, you can also earn GC Award Points on Qualifying Incidental Charges during your stay.

If I stay at Non-Qualifying Room Rates, can I still earn GC Award Points?

You can earn GC Award Points on Qualifying Incidental Charges that are charged to your room even when paying Non-Qualifying Room Rates. This includes members who are paying prepaid wholesale rates booked through third party online retailers, wholesale packages, groups and tours or who are staying on Room Award redemption or complimentary stay.

What are "Qualifying Incidental Charges"?

These vary on a hotel by hotel basis, but generally include spend on food & beverage, laundry and CHI, The Spa services.

If I share a room with other members, can we all earn GC Award Points?

No, if you are sharing a room with other members, only one of the members will be eligible to earn GC Award Points on Qualifying Room Rate and Qualifying Incidental Charges.

Can I earn GC Award Points for all rooms reserved under my name or when I pay all charges for the other rooms?

No, only the Qualifying Room Rate and Qualifying Incidental Charges on the room that you have physically occupied and settled on check-out will be eligible to earn GC Award Points.