FAQ

Earning & Converting Airline Miles

Which Airlines Partners participate in the Golden Circle Programme?

You can view the full list of participating Airlines Partners under the "Earn Points" section of the Golden Circle website.


How do I earn airline miles for my hotel stay?

You can earn airline miles on a participating Airline Partner Programme for each hotel stay when paying the non-discounted or corporate rates at any participating Shangri-La hotel, resort, Traders hotel or Kerry hotel.


Am I eligible for airline miles if staying back-to-back at the same hotel?

Eligible stay requirements for earning airline miles do not include back-to-back stays even if you are paying a non-discounted or corporate rate. A stay is defined as the total number of consecutive nights spent at one hotel or resort, whether or not you check out and check back in.


Can I earn airline miles for all the rooms reserved under my name, or when I pay for all the charges for the other rooms?

You will only earn airline miles for the room that you physically occupy, which must also be booked under a non-discounted or corporate rate.


Do I have the choice of either earning GC Award Points or airline miles?

Yes, you can choose to earn either GC Award Points or airline miles at check-in or during the hotel stay. However, once you have checked out of the hotel, your final decision cannot be amended.


How do I convert my GC Award Points to airline miles?

You may convert your GC Award Points to airline miles on the Golden Circle website or by contacting the Golden Circle Member Services from the first quarter of 2011.


How many GC Award Points are required to be converted to airline miles?

The conversion ratio is generally one GC Award Point to one airline mile (one to one), but several participating Airline Partners may have different conversion rates. A minimum of 2,500 GC Award Points is required for each conversion request. Subsequent GC Award Point conversions may be made in increments of 500 GC Award Points.


When can I see the converted airline miles on my Airline Partner Programme membership account?

You may find the airline miles credited to your Airline Partner Programme membership account in about four to six weeks.


Can I convert back the FFP Miles to GC Award Points?

Once the conversion is made, no cancellation or amendment is allowed.


Can I convert my GC Award Points to my nominee’s FFP account?

No. GC Award Points can only be converted to your valid airline membership account(s) that are registered in your profile.