Meeting your needs
Upon your arrival at CHI, The Spa, your receptionist will
conduct a brief consultation to determine your five element sign. This will
ensure that you have the treatments best suited to your needs.
Please advise the receptionist if you are pregnant or have
any health issues. Our receptionists are experienced in all treatments and
would be delighted to assist you in planning your spa programme if you are
staying in the hotel for more than one day.
Preparing for your treatment
For ladies, no preparation is necessary. Turn up and enjoy!
For men, we recommend shaving prior to having a facial for
maximum comfort and benefit to the skin.
What to wear
There is no need to bring or wear any special clothing, as
spa wear is provided in your treatment suite.
Privacy
Your privacy will be protected at all times. Your therapist
will leave you to change in private and throughout the treatment you will be
draped with towels, covering all parts of the body not being treated. Ladies
will be given the option of including the bust area in all body treatments.
Reservations
Advance booking prior to intended treatment time is
recommended. Please either call or visit CHI, The Spa, should you wish to
discuss your personalized treatment.
Arriving time
To make the most of your spa experience, please arrive at
least 10 minutes before your appointment.
Late arrivals
In the event that you are running late, we will endeavour to
conduct your full treatment.
However, please note that the treatment may need to be
shortened should there be another booking immediately afterward.
Spa etiquette
To preserve the harmony within the spa, kindly turn off your
mobile phone.
Minimum age
To maintain a peaceful environment, children under 16 years
are not permitted in the spa.
Cancellation
In consideration of other spa guests, as your treatment
requires that facilities be reserved, we request a minimum of 12 hours' notice
if you are unable to keep your appointment.
Please call our staff, who will be happy to reschedule.
No shows or appointments cancelled within 12 hours will
incur a 50% cancellation fee.
Your comfort
Although we do our best to anticipate your needs, we
appreciate that a spa is a very individual experience.
Please let your therapist know if there is any way that she
can improve your treatment or comfort - for example, heavier or lighter massage
pressure, an extra towel, sound or lighting levels.
We appreciate your feedback and encourage you to kindly fill
in a guest questionnaire following your treatment.