Advance booking prior to intended treatment time is recommended. You are
invited to make an appointment online, or you may call or visit the CHI desk to
discuss your personalized treatment.
To maintain a peaceful environment, children under 16 years are not
permitted in the spa.
Before you arrive
We recommend that our male guests shave prior to having a facial, for
maximum comfort and benefit to the skin. Other treatments require no
There is no need to bring or wear any special clothing, as spa wear is
provided in your treatment villa. Facial gowns are provided for facials.
Comfortable underclothing is provided for all other body treatments and
To make the most of your spa experience, please arrive at least 30
minutes before your appointment. If you have not already determined your
personal element sign using our online questionnaire, the receptionist will
conduct a brief consultation to ensure that you have the treatments best suited
to your needs.
Please advise the receptionist if you are pregnant or have any health
issues. Our receptionists are experienced in all treatments, and would be
delighted to assist you in planning your spa programme if you are staying in the
hotel for more than one day.
To preserve the harmony within the spa, kindly turn off your mobile
phone upon arrival.
Your privacy will be protected at all times. Your therapist will leave
you to change in private and throughout the treatment you will be draped with
towels, covering all parts of the body not being treated. Ladies will be given
the option of including the bust area in all body treatments.
Late arrivals and cancellation
In the event that you are running late, we will endeavour to conduct your
full treatment. However, please note that the treatment may need to be shortened
should there be another booking immediately afterwards.
In consideration of other spa guests, as your treatment requires that
facilities be reserved, we request a minimum of 12 hours notice if you are
unable to keep your appointment.
Please call our staff, who will be happy to reschedule. No show or
appointments cancelled within 12 hours will incur a 100% cancellation fee.