Please allow yourself 30
minutes before your scheduled appointment for pre-treatment rituals.
Meeting
your needs
Upon your arrival at CHI,
The Spa, your receptionist will conduct a brief consultation to ensure that you
have the treatments best suited to your needs.
Please advise the
receptionist if you are pregnant or have any health issues.
Preparing
for your treatment
For ladies, no preparation
is necessary. For men, we recommend shaving prior to having a facial for
maximum comfort and benefit to the skin. Other treatments require no
preparation.
What
to wear
You may wish to bring a
swimsuit while enjoying the spa’s garden facilities.
If you have booked an
appointment at the spa, there is no need to bring or wear any special clothing
as we will provide everything.
Your
privacy
Your privacy will be
protected at all times. Your therapist will leave you to change in private.
Throughout the treatment
you will be draped with towels, covering all parts of the body not being treated.
Ladies will be given the
option of including the bust area in all body treatments.
Making
reservations
Advance booking prior to
the intended treatment time is recommended. Please either call or visit the CHI
desk in the main hotel lobby should you wish to discuss your personalized
treatment.
Arriving
on time
To make the most of your
spa experience, please arrive at least 30 minutes before your appointment.
Late
arrivals
In the event that you are
running late, we will endeavour to conduct your full treatment.
However, please note that
the treatment may need to be shortened should there be another booking
immediately afterwards.
Mobile
phones
To preserve the harmony
within the spa, kindly turn off your mobile phone.
Minimum
age
To maintain a peaceful
environment, children under 13 years are not permitted in the spa. A parent or
guardian should accompany teenagers.
Cancellation
In consideration of other
spa guests, we request a minimum of 12 hours notice if you are unable to keep
your appointment.
Please call the spa
receptionist, who will be happy to reschedule. No-shows or appointments
cancelled within 12 hours will incur a 100% cancellation fee.
Your
comfort
Although the spa’s staff
will do their best to anticipate your needs, we appreciate that a spa is a very
individual experience.
Please let your therapist
know if there is any way we can improve your treatment or comfort – for
example, heavier or lighter massage pressure, an extra towel, sound or lighting
levels, etc.