Meeting your needs
Upon your arrival at the CHI, The Spa, your receptionist will conduct a brief
consultation to determine your five element sign. This ensures that you have
the treatments best suited to your needs.
Please advise the receptionist if you are pregnant or have any health
issues. Our receptionists are experienced in all treatments and would be
delighted to assist you in planning your spa programme if you are staying in the
hotel for more than one day.
Preparing for your treatment
For ladies, no preparation is necessary. Turn up and enjoy. For men, we
recommend shaving prior to having a facial for maximum comfort and benefit to
the skin.
What to wear
There is no need to bring or wear any special clothing, as spa wear is
provided in your treatment suite. Facial gowns are provided for facials.
Privacy
Your privacy will be protected at all times. Your therapist will leave
you to change in private and throughout the treatment you will be draped with
towels, covering all parts of the body not being treated. Women will be given
the option of including the bust area in all body treatments.
Reservations
Advance booking prior to intended treatment time is recommended. Please either call or visit CHI, The Spa, should you wish to discuss your personalized treatment.
Arriving time
To make the most of your spa experience, Please arrive at least 10 min
before your appointment.
Late arrivals
In the event that you are running late, we will endeavour to conduct
your full treatment.
However, please note that the treatment may need to be shortened should
there be another booking immediately afterwards.
Spa etiquette
To preserve the harmony within the spa kindly turn off your mobile
phone.
Minimum age
To maintain a peaceful environment, children under 16 years are not
permitted in the spa.
Cancellation
In consideration of other spa guests, as your treatment requires that
facilities be reserved, we request a minimum of 12 hours notice if you are
unable to keep your appointment.
Please call our staff, who will be happy to reschedule. No show or
appointments cancelled within 12 hours will incur a 50% cancellation fee.
Your comfort
Although we do our best to anticipate your needs, we appreciate that a
spa is very individual experience.
Please let your therapist know if there is any way that she can improve
your treatment or comfort - for example, heavier or lighter massage pressure,
an extra towel, sound or lighting levels.
We appreciate your feedback and encourage you to
kindly fill in a guest questionnaire following your treatment.