About the Hotel

Your Shangri-La Story

A welcome retreat

within the heart of Kuala Lumpur

Welcome to Shangri-La Kuala Lumpur, your urban sanctuary in vibrant Kuala Lumpur. Explore iconic landmarks like the Petronas Twin Towers, and discover spacious rooms for leisure or business. Savour Cantonese delights at Shang Palace, relish international cuisine at Lemon Garden, and indulge in Japanese delicacies at Zipangu. End your day at Arthur's Bar and Grill with signature cocktails and fine wines. Your Shangri-La journey starts here.

Explore Kuala Lumpur

Explore Kuala Lumpur

Kuala Lumpur (KL) is a modern city known for its high-rises, luxury hotels, shopping malls, and global cuisine. It's often the first stop for travelers in Malaysia. The heart of Kuala Lumpur is the 'Golden Triangle,' housing hotels, offices, malls, and iconic landmarks like KL Tower and the Petronas Twin Towers, among the world's tallest. Concierge Recommendation Tourism Malaysia Website 
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Services & Facilities

Services & Facilities

For business or leisure, our dedicated staff caters to your needs. Contact us for extra services and facility details. Your comfort is our top priority. Facilities Clinic Conference Facilities  Facilities for the Physically Challenged Hair Salon Non-smoking Rooms Complimentary parking for in-house guests and UBN residences. Please note that our parking facilities now only accept cashless payments. Safe Deposit Box Services Shoeshine Service Postal / Courier Service Laundry and Valet Service Express Check-in and Check-out Services Fun Family Activities Complimentary weekend family activities such as Bingo Time, Art & Crafts, Junior Chef, Movie Night and Maze Garden Treasure Hunt. *Family activities are available for Suite/Family Executive Room bookings only. Terms and conditions apply. Terms and Conditions: - Open to children between 3 to 11 years old. -Advance registration is required for Family Activities as confirmation is based on a first-come, first-served basis. - We encourage all participants to wear a face mask at all times and keep a safe distance during all activities. - Availability for these activities is based on a first-come, first-served basis and spots are limited. - Only one time participation is allowed in each type of activity with maximum of two children per room per stay, limited to the first 40 bookings.   Concierge Kids & Family Attractions Recommendation   Travel & Transportation Airport Transfer  Complimentary Shuttle Bus Service. View bus schedule here Taxi and Limousine Service Travel Agency / Tour Desk Shops Foreign Exchange Counter Florist Food & Beverages 24-hour Room Service 5 Restaurants and 2 Bars  Lobby Lounge 
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Awards

Awards

We are honored to receive worldwide recognition for our extraordinary service and Asian hospitality. Here is a list of our recent awards: 2024 Forbes Travel Guide 2024 (4 Stars) Award Luxury Lifestyle Awards 2024 - Best Luxury Family Hotel in Kuala Lumpur, Malaysia 2023 Green Hotel Certification by Ministry of Tourism, Arts and Culture Business Traveller Asia-Pacific Awards 2023 - #1 Best Business Hotel in Kuala Lumpur - Shangri-La Kuala Lumpur Luxury Lifestyle Awards 2023 - Best Luxury Business Hotel in Kuala Lumpur, Malaysia HAPA Awards Malaysia Series 2023-2024 - Best 30 Hotels & Resort (5 Star) Forbes Travel Guide 2023 (4 Stars) Award Destin Asian Readers' Choice Awards 2023 - Top 10 2022 Oaky Awards 2022, Most Creative Upselling  TTG Travel Award 2022, Best City Hotel - Kuala Lumpur CNBC and Statista - Best Hotels for Business Travelers 2022 Agoda’s Customer Review Award 2022 Forbes Travel Guide 2022 (4 Star Award) Destin Asian -Readers’ Choice Award 2022 – Best Hotels in Malaysia (No. 6 (Bronze) Shangri-La Kuala Lumpur 2021 Forbes Travel Guide 2021 (4 Star Award) Hotels.com – Loved by Guest, Luxury Winner 2021 (Shangri-La Kuala Lumpur) Booking.com Travellers Review Award 2021 2020 Haute Grandeur Global Excellence Awards 2020 – Best Culinary Experience in Asia Haute Grandeur Global Excellent Awards 2020 - Best Business Hotel in Malaysia Haute Grandeur Global Excellent Awards 2020 – Best City Hotel in Malaysia Haute Grandeur Global Excellent Awards 2020 – Best Conference Venue Hotel in Malaysia Haute Grandeur Global Excellent Awards 2020 – Best Fitness Spa in Asia Haute Grandeur Global Excellent Awards 2020 – Best City Spa in Malaysia TripAdvisor Travellers' Choice 2020 Forbes Travel Guide 2020 (4 Stars) Destin Asian Readers’ Choice Awards 2020 – Best Hotels & Resorts (No. 3 – Shangri-La Hotel, Kuala Lumpur) Harper’s Bazaar Awards 2020 - Best Urban Escape (Health Club & Spa, Shangri-La Hotel, Kuala Lumpur) Harper’s Bazaar Awards 2020 - Best Asian Body Massage (Signature Asian Blend Massage) Harper’s Bazaar Awards 2020 – Most Luxurious Anti-Ageing Facial (Anti-Aging Myoxy Caviar Facial)    For more details or press enquiries, please contact our Assistant Communications Manager: Pathmini Alexander [email protected] Tel: (60 3) 2032 2388
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Corporate Social Responsibility

Corporate Social Responsibility

At Shangri-La Kuala Lumpur, our sustainability and CSR initiatives are focused on five key areas: community engagement, environment, employee development, sustainable supply chain, and health and safety.
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Map & Directions

Map & Directions

Kuala Lumpur International Airport is located 43 kilometres south of the city centre. It takes approximately 45 minutes from Kuala Lumpur International Airport to reach Shangri-La Kuala Lumpur.   View full 360° VR tour here.
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Address

11 Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia

Phone

(60 3) 2032 2388

Check-in / Check-out

We hope you’ve enjoyed your stay from start to finish.

Please note the check-in / out times below:

Payment Methods

Payment methods we accept: