About the Hotel
Your Shangri-La Story
Your urban retreat awaits
A tranquil escape in vibrant Kuala Lumpur
Welcome to Shangri-La Kuala Lumpur, your urban sanctuary in vibrant Kuala Lumpur. Explore iconic landmarks like the Petronas Twin Towers, and discover spacious rooms for leisure or business. Savour Cantonese delights at Shang Palace, relish international cuisine at Lemon Garden, and indulge in Japanese delicacies at Zipangu. End your day at Arthur's Bar and Grill with signature cocktails and fine wines. Your Shangri-La journey starts here.
Explore Kuala Lumpur
Explore Kuala Lumpur
Discover Kuala Lumpur, a modern metropolis famed for skyscrapers, luxury hotels, and diverse cuisine. The 'Golden Triangle' boasts iconic landmarks like the Petronas Twin Towers and KL Tower, making it a must-visit for travelers in Malaysia.
Learn MoreServices & Facilities
Services & Facilities
At Shangri-La Kuala Lumpur, your comfort and satisfaction are our top priorities. Whether you're visiting for business or leisure, our dedicated team is always on hand to ensure a seamless and memorable stay. We offer a comprehensive range of services and amenities designed to enhance your experience. If you have any special requests or require additional assistance beyond our offerings, please feel free to reach out to us at [email protected]. We are committed to going above and beyond to make your stay exceptional—just let us know how we can assist you.
Business Services
Conference Facilities
Multi-functional Room
Audio Visual Equipment
High speed Wi-Fi access
Postal / Courier Service
Front Desk Services
Express Check-in and Check-out Services
24-hour Front Desk Services
Concierge Services
Valet Service
Laundry Service
Luggage Storage
Travel & Transportation
Airport Transfer
Complimentary Shuttle Bus Service. View bus schedule [here]
Taxi and Limousine Service
Travel Agency / Tour Desk
Spa & Wellness
Health Club
Spa
Hair Salon
Food & Beverages
24-hour Room Service
Lemon Garden
Shang Palace
Zipangu
Arthur's Bar & Grill
Lobby Lounge
Lemon Garden2GO
Poolside Terrace
Shangri-La Boutique Kuala Lumpur
Conveniences
Foreign Exchange Counter
Clinic
Safety Deposit Box
Family Friendly
Complimentary Weekend Family Activities *Family activities are available for Suite/Family Executive Room bookings only. Terms and conditions apply.
Concierge Kids & Family Attractions Recommendation
Parking
Parking Facilities. Please note that our parking facilities only accept cashless payments.
Complimentary parking for in-house guests and UBN residences.
Electric Car Charging Station on Site. (Available for Tesla vehicles only)
Accessibility
Accessible Rooms Available
Facilities for the Physically Challenged
Learn MoreAwards
Awards
We are honored to receive worldwide recognition for our extraordinary service and Asian hospitality.
Here is a list of our recent awards:
2025
Recognised as Malaysian Heritage Cuisine hotel (First 5-star hotel) by Jabatan Warisan Negara Malaysia and the Ministry of Tourism, Art & Culture.
Destin Asian Readers’ Choice Awards 2025, Best Malaysia City Hotels - Top 3
Forbes Travel Guide 2025 (4 Stars) Award
2024
Business Traveller Asia-Pacific Awards 2023 - Best Business Hotel in Kuala Lumpur - Shangri-La Kuala Lumpur - Rank 4
Trip.Best Top 20 Premium Hotels in Kuala Lumpur, Malaysia by Trip.com - Rank 8
Condé Nast Traveler’s 2024 Readers’ Choice Awards (US) – No.1 in Southeast Asia
Travel + Leisure Luxury Awards Asia Pacific 2024 – Best City Hotel in Malaysia - Rank 6
Destin Asian Readers’ Choice Awards 2024 – Top 10
Tripadvisor Traveller's Choice Awards 2024
ASEAN MICE Venue Standard 2024-2026 by ASEAN Tourism Standard
ASEAN Green Hotel Standard 2024-2026 by ASEAN Tourism Standard
Forbes Travel Guide 2024 (4 Stars) Award
Luxury Lifestyle Awards 2024 - Best Luxury Family Hotel in Kuala Lumpur, Malaysia
2023
Green Hotel Certification by Ministry of Tourism, Arts and Culture
Business Traveller Asia-Pacific Awards 2023 - #1 Best Business Hotel in Kuala Lumpur - Shangri-La Kuala Lumpur
Luxury Lifestyle Awards 2023 - Best Luxury Business Hotel in Kuala Lumpur, Malaysia
HAPA Awards Malaysia Series 2023-2024 - Best 30 Hotels & Resort (5 Star)
Forbes Travel Guide 2023 (4 Stars) Award
Destin Asian Readers' Choice Awards 2023 - Top 10
2022
Oaky Awards 2022, Most Creative Upselling
TTG Travel Award 2022, Best City Hotel - Kuala Lumpur
CNBC and Statista - Best Hotels for Business Travelers 2022
Agoda’s Customer Review Award 2022
Forbes Travel Guide 2022 (4 Star Award)
Destin Asian -Readers’ Choice Award 2022 – Best Hotels in Malaysia (No. 6 (Bronze) Shangri-La Kuala Lumpur
2021
Forbes Travel Guide 2021 (4 Star Award)
Hotels.com – Loved by Guest, Luxury Winner 2021 (Shangri-La Kuala Lumpur)
Booking.com Travellers Review Award 2021
2020
Haute Grandeur Global Excellence Awards 2020 – Best Culinary Experience in Asia
Haute Grandeur Global Excellent Awards 2020 - Best Business Hotel in Malaysia
Haute Grandeur Global Excellent Awards 2020 – Best City Hotel in Malaysia
Haute Grandeur Global Excellent Awards 2020 – Best Conference Venue Hotel in Malaysia
Haute Grandeur Global Excellent Awards 2020 – Best Fitness Spa in Asia
Haute Grandeur Global Excellent Awards 2020 – Best City Spa in Malaysia
TripAdvisor Travellers' Choice 2020
Forbes Travel Guide 2020 (4 Stars)
Destin Asian Readers’ Choice Awards 2020 – Best Hotels & Resorts (No. 3 – Shangri-La Hotel, Kuala Lumpur)
Harper’s Bazaar Awards 2020 - Best Urban Escape (Health Club & Spa, Shangri-La Hotel, Kuala Lumpur)
Harper’s Bazaar Awards 2020 - Best Asian Body Massage (Signature Asian Blend Massage)
Harper’s Bazaar Awards 2020 – Most Luxurious Anti-Ageing Facial (Anti-Aging Myoxy Caviar Facial)
For more details or press enquiries, please contact our Director of Marketing and Communications:
Shirley Hoo
[email protected]
Tel: (603) 2074 3586
Learn MoreSustainability
Sustainability
At Shangri-La Kuala Lumpur, our sustainability and CSR initiatives are focused on five key areas: community engagement, environment, employee development, sustainable supply chain, and health and safety.
Learn MoreMap & Directions
Map & Directions
Kuala Lumpur International Airport is located 43 kilometres south of the city centre. It takes approximately 45 minutes from Kuala Lumpur International Airport to reach Shangri-La Kuala Lumpur.
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