Meeting
your needs
Upon your arrival at CHI, the receptionist will conduct a brief
consultation to determine your five element sign and ensure that you have the
treatments best suited to your needs.
Please advise our receptionist if you are pregnant or have any health
issues.
Our receptionists are experienced in all treatments and would be
delighted to assist you in planning your spa programme if you are staying in
the hotel for more than one day.
Preparing for your treatment
For ladies, no preparation is necessary. Turn up and enjoy!
For men, we recommend shaving prior to having a facial for maximum
comfort and benefit to the skin.
What to wear
There is no need to bring or wear any special clothing, as spa wear is
provided in your treatment suite.
Do bring along your swimwear if you are going to use the spa
facilities.
Privacy
Your privacy will be protected at all times. Your therapist will leave
you to change in private and throughout the treatment you will be draped with
towels, covering all parts of the body not being treated. Ladies will be given
the option of including the bust area in all body treatments.
Reservations
Advance booking prior to the intended treatment time is recommended. Please
call or visit us should you wish to discuss your personalized treatment.
Arrival time
To make the most of your spa experience, please arrive at least 30
minutes before your appointment.
Late arrivals
In the event that you are running late, we will endeavour to conduct
your full treatment. However, please note that the treatment may need to be
shortened should there be another booking immediately afterward.
Spa etiquette
To preserve the peace within the spa, kindly turn off your mobile
phone.
Minimum age
To maintain a peaceful environment, children under 16 years are not
permitted in the spa.
Cancellation
In consideration of other spa guests, as your treatment requires that
facilities be reserved, we request a minimum of 12 hours notice if you are
unable to keep your appointment. Please call our staff, who will be happy to
reschedule. No shows or cancellations made within less than 12 hours notice
will incur a 50% cancellation fee.
Your comfort
Although we will do our best to anticipate your needs, we understand
that a spa is an individual experience. Please let your Therapist know if there
is any way that she can improve your treatment or comfort - for example,
heavier or lighter massage pressure, an extra towel, sound or lighting levels.
We appreciate your feedback and encourage you to kindly complete a
Guest Questionnaire following your treatment.
Enjoy the CHI Spa
Experience.