Meeting your needs
Upon your arrival at CHI, the receptionist will conduct a brief consultation to ensure that you have the treatments best suited to your needs.
Please advise our receptionist if you are pregnant or have any health issues.
Our receptionists are experienced in all treatments and would be delighted to assist you in planning your spa programme if you are staying in the hotel for more than one day.
Preparing for your treatment
For ladies, no preparation is necessary. Turn up and enjoy!
For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin.
What to wear
There is no need to bring or wear any special clothing, as spa wear is provided in your treatment suite.
Do bring along your swimwear if you are going to use the spa facilities.
Your privacy will be protected at all times. Your therapist will leave you to change in private and throughout the treatment you will be draped with towels, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.
Advance booking prior to the intended treatment time is recommended. Please call or visit us should you wish to discuss your personalized treatment.
To make the most of your spa experience, please arrive at least 30 minutes before your appointment.
In the event that you are running late, we will endeavour to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterward.
To preserve the peace within the spa, kindly turn off your mobile phone.
To maintain a peaceful environment, children under 16 years
are not permitted in the spa. Treatments are permitted for children aged
12-17 years with a signed parental consent form. Please speak with one
of our receptionists for further information.
In consideration of other spa guests, as your treatment requires that facilities be reserved, we request a minimum of 12 hours notice if you are unable to keep your appointment. Please call our staff, who will be happy to reschedule. No shows or cancellations made within less than 12 hours notice will incur a 50% cancellation fee.
Although we will do our best to anticipate your needs, we understand that a spa is an individual experience. Please let your Therapist know if there is any way that she can improve your treatment or comfort - for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels.
We appreciate your feedback and encourage you to kindly complete a Guest Questionnaire following your treatment.
Enjoy the CHI Spa Experience.