Chi, The Spa at Shangri-La is committed to providing a relaxing atmosphere for all who enter.

The following policies, guidelines and suggestions are intended to enhance everyone's experience with us.

Meeting your needs 

Upon arrival at Chi, The Spa at Shangri-La, a therapist will conduct a brief consultation to ensure that you have the treatments suited to your needs.

Please advise the therapist if you are pregnant or have any health issues.

Our experts will be delighted to help you choose the treatments best suited to your needs and expectations, and to guide you in creating a tailor-made program during your stay at the hotel.

Preparing for your treatment 

For ladies, no preparation is necessary. Simply arrive at Chi, and enjoy!

For men, we recommend shaving several hours prior to having a facial, for maximum comfort and benefit to the skin.

What to wear 

For your facial treatments and massages, there's no need to bring or wear any special clothing, as you'll be provided with appropriate spa wear in your treatment suite. Bathrobes and slippers are provided.

To access the facilities, appropriate clothing is required: a swimsuit for the pool and sportswear for the fitness room. Should you have forgotten your swimsuit, a few models are available for sale at the spa reception.

Privacy 

Your privacy will be protected at all times. Your therapist will leave you to change in private. Throughout the treatment, you will be draped with towels, covering all parts of the body not being worked upon.

Reservation 

In order to find the ideal slot for you, we strongly recommend that you make an advance booking. 

Our receptionists will be delighted to guide you through the booking process, answering any questions you may have and setting up a tailor-made relaxation program. Please visit the spa reception located level 1F or contact us by phone or email.

Arrival time 

To make your therapy, please arrive 15 minutes prior to your scheduled appointment.

Late arrivals 

In the event that you are running late, we will endeavour to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterwards.

Children 

Children under 18 years of age are not permitted in the spa.

Cancellation 

We request a minimum of 6 hours' notice if you are unable to keep your appointment. Please call our staff, who will be happy to reschedule.

No shows or appointments cancelled within 6 hours will incur 100% cancellation fee.

Your comfort 

Although we do to anticipate your needs, we appreciate that a spa is a very individual experience.

Please let your therapist know if there is any way that she can improve your treatment or comfort - for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels.

We appreciate your feedback, and kindly encourage you to fill out our guest questionnaire following your treatment.

Mobile phone policy 

To preserve the harmony within the spa, kindly turn off your mobile phone upon arrival.