Jack Zhang, chief concierge of Shangri-La Hotel, Suzhou was awarded the first member of “Les Clefs d’Or” in Suzhou.
After being a member of “Les Clefs d’Or China” (also known as Keys of Gold Association China) for three years, Jack successfully passed the qualification session and became an international member in December 2013. He was the first chief concierge in the city who received this honour.
Founded in Paris in 1929, the “Les Clefs d’Or” is the only international networking organisation for hotel lobby concierges, providing professional and international service brand with 84 years of history in the world. It earns the great reputation of customer service standard in hospitality industry. Each member wares two crossed gold keys on the lapels of his uniform, symbolising guaranteed quality service inherent to Keys of Gold name. Every qualified member has to present examples of his exceptional services on top of proven accumulated years of industry experience.
“Owning to the thriving development of global business, commerce and trade in Suzhou, the acceptance of Jack Zhang’s international membership to the ‘Les Clefs d’Or’ is certainly a signal of fast development of hospitality industry in the city as well as Shangri-La’s commitment to ensure all services are of the highest standard within Shangri-La Hotel, Suzhou,” said Ms. Susanna Li, general manager of the hotel.
Jack joined Shangri-La Hotel, Suzhou in May 2006 as a doorman, and worked hard to become a qualified chief concierge. His core duties are booking tickets, arranging limousine, providing travel/dining/shopping/nightlife information and so forth. In order to recommend the best destinations or offer the first hand information, Jack often visits places of interests, has a look at new shopping malls or tries dishes at restaurants during weekends or holidays. Named the Master of City Suzhou, Jack is also a diamond star of Customer Delight Programme (the highest level of Shangri-La’s recognition programme that shows appreciation and awards employees who go the “extra mile” to delight customers), one out of seven at Shangri-La Hotel, Suzhou in 2013.