Great Rewards SGD10 Gift Voucher

The following terms and conditions shall govern the redemption, transfer, use and other activities or dealings involving e-gift cards/gift vouchers issued by Shangri-La International Hotel Management Limited (“we”, “us” or “our”). By redeeming e-gift cards/gift vouchers, you agree to be bound by these terms and conditions as amended from time to time at our sole discretion.

• Only Shangri-La Circle (“SLC”) members are eligible to purchase products available at www.shangri-la.com/corporate/shangrilacircle/redeem-points/lifestyle/product-categories/egift-cards/ (“Website”) by redeeming Shangri-La Circle Points for e-gift cards/gift vouchers.

• The product available on the Website is provided by GWC Commercial Pte Ltd. (“Great Rewards”) for use in the specified country or region and are subject to specific terms and conditions applicable to each product as described on the Website. For any product enquiries, you may contact Great Rewards [email protected]

• Product information on the Website is provided by Great Rewards. We cannot guarantee that all information is accurate, complete, correct or up to date. Great Rewards remains responsible at all times for the accuracy, completeness and correctness of the product information displayed on the Website.

• You may purchase e-gift card(s)/gift voucher(s) for your own use or for other individuals as a gift or accept e-gift card(s)/gift voucher(s) as a gift from other SLC members, subject to these terms and conditions and the specific product terms and conditions. For clarification, certain products do not allow gifting or transfer of e-gift card(s)/gift voucher(s) so you must review the specific product terms and conditions before completing the redemption process.

• A SLC member must have a valid email address to complete the redemption process.

• SLC Points, as indicated on the product redeemed, will be deducted from the SLC member’s account at the time of redemption.

• Once a SLC member has submitted his/her request for redemption of a gift voucher, a confirmation email with an order number will be sent to the member. Upon receipt of the confirmation email, the SLC member cannot cancel, modify or withdraw his/her request nor ask for a refund, unless otherwise approved by us.

• The SLC member needs to present the confirmation email and the order number to collect his/her Great Rewards Gift Voucher(s) at Customer Service Counters of Great World, level 2 or Tanglin Mall, level 3. Vouchers can only be collected on the next day after the redemption is made.

• By submitting the redemption request, you agree that we may share your full name and email address with Great Rewards in order for Great Rewards to process the issuance of the gift vouchers(s) for you. This will be carried out in accordance with our Privacy Policy and Great Rewards' Privacy Policy. If you do not agree to the sharing of your information with Great Rewards, you must not proceed with the redemption.

• The list of products and the number of SLC Points required for the redemption shall be determined by us. For the avoidance of doubt, we may from time to time amend the number of SLC Points required for redemption without issuing prior notice to you.

• You must check all details of each gift voucher immediately upon receipt of the gift voucher. Any error or discrepancy must be relayed to Great Rewards immediately.

• Gift vouchers cannot be resold or exchanged for cash and/or SLC Points of any value and cannot be used to make credit card payments. Refunds for or replacements of gift vouchers will not be entertained.

• You are not entitled to earn any SLC Points for redeeming gift vouchers.

• We shall not be responsible for any unauthorized, fraudulent, unlawful or unsuccessful redemption. We may cancel or withdraw gift vouchers if we determine, in our sole discretion, that the redemption is not or should not have been successful, or is or was unauthorized, fraudulent or unlawful.

• Nothing on the Website should be regarded as our recommendation or endorsement of the quality of the products.

• We expressly disclaim any representation, warranty or undertaking in relation to the quality, status, or adequacy of the products.

• Any dispute arising from or relating to the products redeemed as gift vouchers shall be settled between you and the supplier of the products. We shall not be held liable for any claim arising from or relating to the products or the redemption process.

• We reserve the right to terminate or change these terms and conditions at any time for any reason and without prior notice to you.

• Great Rewards reserves the right to terminate or change any product specific terms and conditions at any time for any reason and without prior notice to you.

• In case of any dispute, we have the sole right to interpret and apply these terms and conditions, and our decision shall be final and binding. No covenants at law or in equity shall be implied or incorporated, all of which are expressly disclaimed.

• You, being a SLC member, are also subject to the Terms and Conditions of the Shangri-La Circle Programme. In the event of any conflict or inconsistency, the following order of precedent shall apply: (i) specific product terms and conditions; (ii) these terms and conditions; and (iii) Shangri-La Circle Programme.

• In the case of conflict or inconsistency between different language versions, the English version shall prevail.