You can use your Points for rooms, food and beverage, Chi, The Spa, exclusive member experiences and Lifestyle Awards. For a full list of redemptions available, please visit Shangri-La Circle website.
No, point redemptions must be completed by one member. Points cannot be transferred to other accounts.
The corresponding number of Points will be deducted at the time of redemption confirmation.
To redeem your Points, please visit the redemption page on the Shangri-La Circle website or use the Shangri-La Circle Mobile App. You can also redeem your Points on Instant Dining Awards or Local Instant Awards at the hotel. Alternatively you can contact Shangri-La Circle Member Services for assistance via our global toll-free numbers or email [email protected].
You can share the free room nights, food and beverage and Chi, The Spa redemption vouchers with your nominated family members. However, Room Upgrade Awards, Local Instant Awards and other Lifestyle Awards and member experiences are not transferable.
No, you must have a sufficient number of Points at the time of purchase. If you do not have enough Points, you may buy Points. You can use a mix of Cash & Points only for room bookings via the Shangri-La Circle Mobile App.
All redemptions are final and cannot be exchanged or refunded.
Redemptions for lifestyle products and member experiences can only be made by and for the members themselves.
If you do not receive the delivery within the advised time, contact Shangri-La Circle Member Services for assistance via our global toll-free numbers or email [email protected]. Please include your redemption confirmation reference and your Shangri-La Circle membership number.
Please refer to the terms and conditions of the individual product purchased.
Please contact Shangri-La Circle Member Services for assistance via our global toll-free numbers or email [email protected]. Please include your redemption confirmation reference and your Shangri-La Circle membership number.
You can only ship to one address each time you check out.
We do not deliver merchandise to a P.O. Box. If your registered address in our database is a P.O. Box, please update the address in your personal profile via “Profile Dashboard” on the Shangri-La Circle website.
You can update the shipping address in your personal profile via “Profile Dashboard” on the Shangri-La Circle website. You cannot edit your address during check-out.
Your delivery details will depend on the product type. You may be required to sign for your delivery.
Experiences provided and managed by Klook directly. Each experience has individual terms and conditions set by Klook which may include no cancellation, refund, or exchange.
For any questions relating to Klook experiences please contact Klook directly at [email protected].
Our member experiences are available in locations where Shangri-La Hotels and Resorts, Kerry Hotels, JEN by Shangri-La, and Traders are present. From time to time we may have other experiences available in different locations. You can continue to check back for new experiences.
No, once the experience is confirmed, Points will be deducted from the Shangri-La Circle membership account and cannot be refunded.
Once an experience is redeemed, it may not be subject to any unauthorised sale, barter, transfer or exchange. If it is found to be sold, bartered, transferred or exchanged, the experience will be forfeited, and the Members involved will have their Membership terminated. All their benefits and privileges shall cease forthwith, and their Points will be forfeited immediately.
All available information will be included with each experience. If you have specific questions, please contact Shangri-La Circle Member Services for assistance via our global toll-free numbers or email [email protected].