JD.com CNY200 e-Gift Card

The following terms and conditions shall govern the redemption, transfer, use and other activities or dealings involving e-gift cards issued by Shangri-La International Hotel Management Limited (“we”, “us” or “our”). By redeeming e-gift cards, you agree to be bound by these terms and conditions as amended from time to time at our sole discretion.

• Only Shangri-La Circle (“SLC”) members are eligible to purchase products available at www.shangri-la.com/corporate/shangrilacircle/redeem-points/lifestyle/product-categories/egift-cards/ (“Website”) by redeeming Shangri-La Circle Points for e-gift cards.

• All products available on the Website are provided by Kargo Global Limited (“Kargo”) for use in the specified country or region and are subject to specific terms and conditions applicable to each product as described on the Website. For any product enquiries, you may contact Kargo at [email protected].

• Product information on the Website is provided by Kargo. We cannot guarantee that all information is accurate, complete, correct or up-to-date. Kargo remains responsible at all times for the accuracy, completeness and correctness of the product information displayed on the Website.

• You may purchase e-gift card(s) for your own use or for other individuals as a gift or accept e-gift card(s) as a gift from other SLC members, subject to these terms and conditions and the specific product terms and conditions. For clarification, certain products do not allow gift or transfer of e-gift card(s) so you must review the specific product terms and conditions before completing the redemption process.

• A SLC member must have a valid email address to complete the redemption process.

• SLC Points, as indicated on the product redeemed, will be deducted from the SLC member’s account at the time of redemption.

• Once a SLC member has submitted his/her request for redemption of an e-gift card, a first confirmation email with a redemption award reference number will be sent to the SLC member. Upon receipt of the first confirmation email, the SLC member cannot cancel, modify or withdraw his/her request nor ask for refund, unless otherwise approved by us.

• The SLC member will receive a second confirmation email with the e-gift card from Kargo within 3 to 5 working days after receiving the first confirmation email from us. If the SLC member does not receive the second confirmation email with the e-gift card from Kargo, the SLC member may contact Kargo at [email protected] with the redemption award reference number and the original email address used for redemption for further assistance.

• By submitting the redemption request, you agree that we may share your full name and email address with Kargo in order for Kargo to process the issuance and delivery of the e-gift card(s) to you. This will be carried out in accordance with our Privacy Policy and Kargo's Privacy Policy. If you do not agree to the sharing of your information with Kargo, you must not proceed with the redemption.

• The list of products and the number of SLC Points required for the redemption shall be determined by us. For the avoidance of doubt, we may from time to time amend the number of SLC Points required for redemption without issuing prior notice to you.

• You must check all details of each e-gift card immediately upon receipt of the e-gift card. Any error or discrepancy must be relayed to Kargo immediately.

• All e-gift cards are offered subject to their availability.

• E-gift cards cannot be resold or exchanged for cash and/or SLC Points of any value and cannot be used to make credit card payments. Refunds for or replacements of e-gift cards will not be entertained.

• You are not entitled to earn any SLC Points for redeeming e-gift cards.

• We shall not be responsible for any unauthorized, fraudulent, unlawful or unsuccessful redemption. We may cancel or withdraw e-gift cards if we determine, in our sole discretion, that the redemption is not or should not have been successful, or is or was unauthorized, fraudulent or unlawful.

• Nothing on the Website should be regarded as our recommendation or endorsement of the quality of the products.

• We expressly disclaim any representation, warranty or undertaking in relation to the quality, status, or adequacy of the products.

• Any dispute arising from or relating to the products redeemed as e-gift cards shall be settled between you and the supplier of the products. We shall not be held liable for any claim arising from or relating to the products or the redemption process.

• We reserve the right to terminate or change these terms and conditions at any time for any reason and without prior notice to you.

• Kargo reserves the right to terminate or change any product specific terms and conditions at any time for any reason and without prior notice to you.

• In case of any dispute, we have the sole right to interpret and apply these terms and conditions, and our decision shall be final and binding. No covenants at law or in equity shall be implied or incorporated, all of which are expressly disclaimed.

• You, being a SLC member, are also subject to the Terms and Conditions of the Shangri-La Circle Programme. In the event of any conflict or inconsistency, the following order of precedent shall apply: (i) specific product terms and conditions; (ii) these terms and conditions; and (iii) Shangri-La Circle Programme.

• In the case of conflict or inconsistency between different language versions, the English version shall prevail.