Shangri-La Cares

COVID-19 Updates

Your Well-being in Our Care

We have been closely monitoring the COVID-19 situation and are following guidelines from the World Health Organisation (WHO) and respective local health agencies where we have operations. We understand there are many concerns during this time and wish to assure our guests that the safety and well-being of our guests, customers and colleagues are of paramount importance to us.

Our Health & Safety Commitment

Our promise ‘Shangri-La Cares’ comes straight from the heart. It underpins the caring spirit of our brand and guides our unrelenting efforts to ensure your well-being and comfort.

As part of our ongoing efforts to create a trusted and nurturing environment for you, we have implemented a series of safety standards and precautionary measures in line with local government requirements across our hotels.

Precautionary measures may vary by destination. For the latest information about a specific property, please refer to the individual hotel websites or contact us.

Our Community

At Shangri-La Group, we care deeply about the communities in which we live and work. During these trying times, our hotels worldwide have engaged in different community support initiatives to assist medical workers, local community members and people in need. For more details, please follow our LinkedIn or refer to our Sustainability Report.

Welcoming Our Guests

During this evolving situation, we continue to welcome our guests at our hotels and resorts in accordance with the local government requirements. For the latest information about a specific property, please refer to the individual hotel’s websites or contact us.

We wish to thank our guests for their continued trust and co-operation during this unprecedented situation.