Press Release

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Shangri-La Hotel, Surabaya Begins an Exciting New Chapter.

Shangri-La Hotel, Surabaya Begins an Exciting New Chapter.

22 March 2018

The Shangri-La Hotel, Surabaya has turned a new page.

Guests staying and visiting in 2018 can look forward to a stunning re-imagining of East Java’s favourite retreat. A programme of recent renovations is all part of an ongoing new story.

Speaking recently, Jonathan Reynolds, General Manager described the new changes as:

“An exciting new era that respects our past but embraces the future with style and confidence.”

380 new rooms rejuvenated, reimagined and refreshed. 

The centrepiece to the transformation is the hotel’s 380 beautiful new guest rooms and suites.

They tell a story of luxury, personal touches and superior amenities. Many boast spectacular views of the city and the exclusive Darmo neighbourhood.

This stunning new fusion of traditional Javanese design with a contemporary twist promises an unrivalled stay.

The hotel’s spacious rooms offer single, double and twin options to suit all tastes.

Guests can choose from classic Luxury rooms range, Luxury premium rooms, the exclusive Residence suite range, Deluxe suite range or the elite Presidential suite.

All offer a delicate balance of luxurious comfort, natural chic and style. Guest are assured, the high standards expect from Shangri-La, as well as many extra services and amenities.

Each reimagined room is fully equipped with high-speed Internet access, LCD screen television with an international selection of entertainment and news channels.

‘Your story is waiting’ new marketing campaign. 

Alongside the unfolding of the hotel’s new chapter, comes a high-profile launch, supported by the slogan ‘Your story is waiting’.

As Reynolds explains:

“Our hotel has entered a new and exciting chapter. So, what better way to portray this fresh page than by using stories and books as our creative theme?

This is a campaign about our new refurbishment ‘story’ and the ‘new stories’ and experiences our guests can now expect.”

The eye-catching work will be seen in national and local press and online adverts, billboards across the city, as well as in new brochures and in and around the hotel itself.

Business, but not as usual.  

The refreshed Shangri-La, Surabaya also means business with a difference.

Which is exactly why the hotel’s corporate amenities have been taken to a new level, too.

Horizon Club guests will enjoy an attentive and even higher level of personal service.

The go-to events venue. 

Whether it's a conference or exhibition, networking event, an away day, a product launch, a drinks reception, a seminar or indeed, a prestigious society wedding, Shangri-La, Surabaya offers more.

The newly renovated hotel is a truly striking venue offering individual and inspiring meeting rooms right up to the big ballroom.

Even better, you'll also have an experienced Events Organiser to help you prepare.

Surabaya weekends starts here 

On weekends guests can dive into a newly refreshed world.

As they glide through the door out into the lush greenery of the hotel’s garden guests can shrug off the everyday, into a sanctuary where everything is just right. Including the large pool.

The onsite CHI, The Spa offers classical spa rituals which incorporate rejuvenating baths, wraps and scrubs, stress relieving massages and revitalising beauty care, for both him and her.

The Health Club and fully-equipped gym get visitors fighting fit for the week ahead.

Dining, more diverse than ever. 

When it comes to dining the Shangri-La Hotel, Surabaya offers a beautiful culinary fusion of passion and artistry. A wider collection of dishes is now on the menu, carefully created by our international chefs, honouring fine and fresh seasonal ingredients.

whether it’s private dining, the Sunday lunch in Surabaya or simply afternoon tea, guests can choose from five contemporary dining experiences all under one roof.

The new menus are bursting with colour and flavour. Shangri-La’s tireless chefs have created something truly stunning, whichever option you chose.

Dine in the stylish JAMOO Restaurant, take in an authentic Italian meal at Portofino, indulge in a Western feast at Desperados, or sample market-fresh sashimi at Nishimura.

The Shangri-La, Surabaya. A new chapter begins.

For more information please contact:

Ms. Renny Herwanto

Communications Manager

+6231 6003 8871


Novy Amelia Sanjaya


(62 31) 6003 8871


(62 31) 566 1570


Jl. May. Jend. Sungkono 120, Surabaya 60256, Indonesia