Kota Kinabalu, Malaysia, 16 November 2013 – Shangri-La’s Rasa Ria Resort, Kota Kinabalu has been awarded all five-star hotel/resort category awards in the recent Sabah Tourism Award dinner held at a leading resort in Kota Kinabalu.
A repeat winner from 2011 for the Award for Excellence in Hotel Services, Shangri‑La’s Rasa Ria Resort, Kota Kinabalu’s Coast restaurant and CHI, The Spa won the award for Best Food Outlet-Best Restaurant and Best Spa Experience for the hotel/resort categories, respectively.
The judging criteria for the Excellence in Hotel Services award were based on the overall quality of services, staff capacity and delivery, food and beverage, security and safety and overall appearance, among others, while the Best Food Outlet-Best Restaurant award was judged based on value for money, quality and presentation of food, décor setting and ambience, services, cleanliness, menu design and range of beverages. The Best Spa Experience award was judged based on overall innovation of treatment, quality of service, sense of place, cleanliness, hygiene, facilities, quality and range of products used and value for money.
The Sabah Tourism Awards is a prestigious event that was first introduced in 1997 to celebrate the industry’s achievements and to recognise individuals and organisations for their continuous outstanding contributions towards the development and growth of Sabah’s tourism industry. It is the state tourism industry’s highest accolade to be included in the industry’s crème de la crème.
In receiving the award, Randy Zupanski, general manager of Shangri-La’s Rasa Ria Resort, Kota Kinabalu, acknowledged the outstanding contribution of the resort’s staff and said he looked forward to maintaining the award-winning standard of services and to keeping the award with the Rasa Ria family.
The awards are a testament of the hotel team’s commitment in providing the highest level of customer service,” Mr Zupanski added.