Good to Know

Make a date with your well-being

MEETING YOUR NEEDS
Upon your arrival at The Spa, our receptionist will conduct a brief consultation to ensure that you have the treatments best suited to your needs. Please advise the receptionist if you are pregnant or have any health issues. Our receptionists are experienced in all treatments and would be delighted to assist you in planning your spa programme for the duration of your stay at the hotel.

PREPARING FOR YOUR TREATMENT
For ladies, no preparation is necessary; simply turn up and enjoy. For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

WHAT TO WEAR
There is no need to bring or wear any special clothing, as spa wear is provided in your treatment room. Traditional sarongs are provided for treatments. Underwear is provided for all other body treatments and massages if required.

YOUR PRIVACY
Your privacy will be protected at all times. Your therapist will leave you to change in private and throughout the treatment you will be draped with towels, covering all parts of the body that are not being treated. Ladies will be given the option of including the bust area in all body treatments.

MAKING RESERVATIONS
Advanced booking prior to the intended treatment time is recommended. Please either call our reservation counter at 6700 or 8005 or visit our Spa if you wish to discuss a personalised treatment.

ARRIVAL TIME
To make the most of your spa experience, please arrive at least 20 minutes before your appointment.

LATE ARRIVAL
In the event that you are running late, we will endeavour to conduct your full treatment. However, please note that the treatment may need to be shortened if another booking is scheduled immediately afterwards.

MOBILE PHONE POLICY
To preserve the harmony within the spa, please kindly turn off your mobile phone. Our spa is an area of wellness and tranquillity and is considered a smoke-free zone.

CHILDREN
To maintain a peaceful environment, children under 16 years old are not permitted in the spa. Children 12-16 years old are to be accompanied by a parent. Selected treatments are available.

CANCELLATION
In consideration of other spa guests, as your treatment requires that facilities be reserved, we request a minimum of four hours notice if you are unable to keep your appointment. Please call our staff, who will be happy to reschedule. No-shows or appointments cancelled within four hours will incur a 100% cancellation fee.


YOUR COMFORT – DO LET US KNOW YOUR NEEDS
Although we do our best to anticipate your needs, we appreciate that spa treatments are very individual experiences. Please let your therapist know if there is any way we can improve your treatment or comfort. For example, you may want: heavier or lighter massage pressure, an extra towel or adjustments to the sound and lighting levels, etc. We appreciate your feedback and encourage you to kindly fill out a Guest Questionnaire following your treatment.

ENJOY YOUR SPA EXPERIENCE!
WE LOOK FORWARD TO SEEING YOU SOON!
To book an appointment, please call or visit The Spa. A staff member will discuss your priorities and guide you through the menu and recommended experiences.
We are open daily from 9am to 11pm.

IN-ROOM MASSAGE
Massage treatments can be conducted in hotel rooms for guests at no extra cost upon request. Bookings can be made at the resort’s Spa & Recreation Information Centre, which is located near the Lobby Lounge on level 2, or at the Spa reception. Please call (60 88) 797 888 or dial extension 6700 or 8005 from the hotel room. 

Phone

(60 88) 797 888

Fax

(60 88) 792 777

Hours

9am - 11pm

Email

thespa.rasaria@shangri-la.com

Request an Appointment