Types of Personal Data\nWe Collect
Information you\nprovide to us: we\ncollect personal data (including where applicable sensitive personal data) you\nprovide directly to us. This includes:
Information We Collect\nAutomatically When You Use the Site: when you access or use the Site, we\nautomatically collect personal data about you, including:
Information We Collect\nFrom Other Sources: we may also obtain personal data from our hotels and from our\nthird party service providers (such as information relating to the credit of\nguests) and from public sources and combine that with information we collect\nthrough our Site where we believe that it is necessary to help manage our\nrelationship with you.
How We Collect, Use and Disclose Your Personal\nData
Subject to the requirements of applicable law,\nwe may collect, use and disclose your personal data for the purposes set out\nbelow. For the performance of our agreement with you, in order to:
For our legitimate commercial interests, in\norder to:
To comply with legal obligations to which we\nare subject:
Use of information based on your consent:
In addition, we collect, use, and disclose\nyour personal data for the following purposes depending on the nature of our\nrelationship:
In order to register with our mobile\napplication, make an online hotel reservation, enrol with the Golden Circle or\nThe Table programmes or if you make an enquiry, you must provide us with the\npersonal data marked with an asterisk or otherwise indicated as mandatory,\notherwise we may not be able to process your request or comply with our legal\nobligations.
Disclosures of Your\nPersonal Data
Subject to the\nprovisions of any applicable law, we may share your personal data to the\nfollowing entities and parties, for the purposes listed above (where\napplicable):
We may also disclose\naggregate or de-identified data that is not personally identifiable with third\nparties, including our commercial and strategic partners.
Overseas Transfers of\nYour Personal Data
Your personal data\nwill be transferred to, and stored at, locations in Hong Kong and Singapore and\nin the location of the hotel in which you stay or visit. It will also be\naccessed and processed by our personnel and the personnel of our partners,\naffiliates and third party service providers, who operate outside of Hong Kong\nand Singapore. Your personal data will only be transferred to locations outside\nof Hong Kong and Singapore where we are satisfied that adequate or comparable\nlevels of protection are in place to protect personal data held in that\njurisdiction, and (where we are required to do so) with your consent.
When personal data is\ntransferred from the EU to outside the EU, we use Model Clauses, so ensuring\nthat such data transfers are compliant with applicable privacy legislation.
From time to time, we\nwould like to use your name, email address, mobile phone number, and other\nrelevant contact information to send you either via emails, SMS messages,\ntelephone calls, push notifications, post, or social media (e.g. WeChat and\nFacebook) information that we think may be of interest to you, including about\nour hotels, products and services, news about our membership programmes (if you\nbecome a member of Golden Circle or The Table), satisfaction surveys, events,\noffers and promotions, but we can only do so with your consent.
We would also like to\nshare (for gain) such data with the operator of the hotel or hub of hotels in\nwhich you stay or visit and with selected third party entities, so that they\nmay send you information, news updates, special events, offers and promotions\nas regards their products and services, including travel, transportation,\nretail, food and beverage, hotel accommodation, credit cards, financial and\ninvestment services, real estate, entertainment, publications, fashion and\njewellery, leisure and sports, health and wellness, non-profit and charitable\nactivities, telecommunications, social networking, media and public relations,\nbut we will not share your personal data with such third parties or use your\npersonal data for direct marketing without your consent.
You may, in accordance\nwith applicable law, choose not to receive marketing communications or opt-out\nfrom receiving marketing communications at any time, free of charge, by\nfollowing the unsubscribe instructions contained in the marketing communications\nor contacting Shangri-La in accordance with the section “Your Rights and\nContact Us” below. If you opt out of these communications, we may still\nsend you non-promotional communications, such as those about your reservation\nor Golden Circle programme members communications, unless we are prohibited\nfrom doing so by applicable laws.
Retention of Personal\nData
Our Commitment to Data\nSecurity
We have in place\nreasonable technical and organisational measures to prevent unauthorised or\naccidental access, processing, erasure, loss or use of your personal data and\nto keep your personal data confidential. These measures are subject to\nongoing review and monitoring. To protect your personal data, we also\nrequire our third party service providers to take reasonable precautions to\nkeep your personal data confidential and to prevent unauthorised or accidental\naccess, processing, erasure, loss or use of personal data, and to act at all\ntimes in compliance with applicable data protection laws.
We cannot guarantee\nthat our Site will function faultless and without any interruptions. We shall\nnot be liable for damages that may result from the use of electronic means of\ncommunication, including, but not limited to, damages resulting from the failure\nor delay in delivery of electronic communications, interception or manipulation\nof electronic communications by third parties or by computer programs used for\nelectronic communications and transmission of viruses.
We recommend that\nwhere applicable, you change your passwords often, use a combination of letters\nand numbers, and ensure that you use a secure browser. If applicable, you\nundertake to keep your username and password secure and confidential and shall\nnot disclose or permit it to be disclosed to any unauthorised person, and to\ninform us as soon as reasonably practicable if you know or suspect that someone\nelse knows your username and password or believe the confidentiality of your\nusername and password has been lost, stolen or compromised in any way or that\nactual or possible unauthorised transactions have taken place. We are not\nliable for any damages resulting from any security breaches, on unauthorised\nand/or fraudulent use of your username and password.
Children and Minors
Except where required\nby local laws, we do not knowingly collect personal data from minors. If\nyou are a minor, you may only use our Site and services with the permission of\nyour parent or guardian.
If you are in the EU,\nour online services are not directed at children under the age of 13. If you\nbelieve we have collected information about a child under the age of 13, please\ncontact us so that we may take appropriate steps to delete such information. If\nyou are at least 13 but under the age of 16, please get the consent of your\nparent or legal guardian before giving us any personal data about\nyourself.
Third Party Sites
Your Rights and\nContact Us
Subject to applicable\nlaw, you may be entitled to access, rectify, erase, limit the use or transfer the personal data we\nhold of you. Whenever reasonably possible and required, we will strive to grant\nthese rights within 1 month or within a reasonable time. You may also\nwithdraw your consent to receiving direct marketing communications, or more\ngenerally to our processing of your personal data, at any time. You may in\ncertain circumstances ask us to delete your personal data, in which case, to\nthe extent permissible by applicable law, we will take reasonable steps to\ndelete or de-identify your personal data. Please note that we may not be able to\ncontinue providing services to you if you entirely withdraw your consent or ask\nus to delete your personal data entirely, and this may also result in the\ntermination of any agreements with Shangri-La.
If you would like us to update the data\nwe maintain about you and your preferences, or if you wish to withdraw your\nconsent to receiving direct marketing communications from us, please contact us\nby email at firstname.lastname@example.org.
For any other\nrequests, or if you have any questions or complaints about how we handle your\npersonal data, please contact our Singapore data protection officer, Mr.\nDevendra Pandey, by email at email@example.com, by call at +65 6213 4985, or by post at\nShangri-La Hotel, Singapore, Orange Grove Rod, Singapore 258350.
For EU residents, Shangri-La Hotels (Paris), 10 Avenue\nd’lena 75016 Paris, France will act as Shangri-La International Hotel\nManagement Limited’s representative office. Our European data protection\nofficer can also be contacted via firstname.lastname@example.org.
Last Updated: 22\nAugust 2018
If you not wish to\naccept cookies in respect of your use of this Site, you should stop using the\nSite, or turn off your cookies (see paragraph 4), but this may affect the\nfunctionality of the Site.
1. WHAT THIS COOKIES\nPOLICY COVERS
This Cookies Policy\nsets out:
2. WHAT IS A COOKIE?
3. COOKIES USED ON THE\nSITE
We use several\ndifferent types of cookies. In particular, we use the following first party\ncookies: necessary cookies which allow certain fundamental features of\nthe Site to work; functional cookies, which allow us to remember choices\nyou make (e.g. your cookie preference), performance cookies, which\nmonitor usage of the Site and advertising cookies which record the fact\nthat you have visited the Site and then which links you have accessed whilst\nyou use the Site.
Some of these are session\ncookies which are temporary and allow us to link your actions during a\nbrowser session. These are deleted at the end of your browsing session. Others\nare persistent cookies which remain on your device for the period of\ntime specified in the cookie. These cookies help us identify you as a unique\nuser (by storing a randomly generated number).
The Site uses first\nparty cookies for the following purposes:
a) necessary cookies
Necessary cookies are\nessential and help you navigate the Site. These cookies make sure your basket\nis saved during all steps of the checkout process. This helps to support\nsecurity and basic functionality of the Site. These cookies are necessary\nfor the proper operation of our Site, so if you block these cookies we cannot\nguarantee your use or the security of our Site during your visit.
Functional cookies are\nused to provide you the best user experience. These cookies are for instances\nused to save and remind you about reservations you have started to make, so\nwill save you time if you want to complete your reservation at a later stage.\nThese cookies could also recognise if a Site user has already signed up for our\nnewsletter/requested information about a service or if the user is seeing a\ncertain page for the first time.
Performance cookies\nhelp us to understand the behaviour of our visitors and the usage of the Site.\nThis allows us to continuously improve the Site to provide you the best user\nexperience. These cookies are also used to help us understand what interests\nour users, and measure how effective our advertising is. Some of these cookies\nare managed by third parties, and you may refer to the third parties' own\nwebsite privacy notifications for further information.
By way of example, we\nuse Google Analytics cookies to obtain an overall view of visitor habits and\nvisitor volumes, and to help improve the overall experience on our Site. Google\nAnalytics is a third-party web analysis service provided by Google Inc, which\nuses \"performance cookies\" and \"targeting cookies\" to\nanalyse how you use the Site. The information generated by the cookie about\nyour use of the Site (including your IP address) will be transmitted to and\nstored by Google on servers in the United States. However, this website uses\nGoogle Analytics with the expansion '_anonymizeIp()' which means that Google\nwill truncate/anonymise the last octet of the IP address for Member States of the\nEuropean Union.
If you do not accept\nthe use of these cookies, we cannot guarantee how our Site will perform for\nyou.
Advertising cookies\nwill remember your preferences and, in general, that you visited the Site. We\nstrive to provide you with advertisements for hotels, resorts, and other\nproducts and services relevant to you and your interests on other online\nplatforms, where available. These cookies are also used to limit the number of\ntimes you see an advertisement as well as help measure the effectiveness of\nadvertisements.
More specifically, we\nmay use the following cookies on our Site:
4. CONTROL\nYOUR COOKIE SETTINGS
We shall store a\ncookie on your computer or device to remember this for next time. You can\nchange your browser settings so that you receive a warning before certain\ncookies are stored. You can also adjust your settings so that your browser\nrefuses most of our cookies or only certain cookies from third parties. If you\nwish to withdraw your agreement at any time, you will need to delete our\ncookies using your internet browser settings. You should do this through the\nbrowser settings for each browser you use. Please be aware that some of our\nservices will not function if your browser does not accept cookies. However,\nyou can allow cookies from specific websites by making them “trusted websites”\nin your internet browser. The following links may assist you in managing your\ncookies settings, or you can use the 'Help' option in your internet browser for\nmore details.
The above instructions\non browser settings are relevant when you use or access our website www.shangri-la.com.
5. OTHER INFORMATION
The following link\ncontains further information about cookies:
In addition, a guide\nto online privacy has been produced by the internet advertising industry which\ncan be found at:
We may change this\nCookies Policy from time to time by posting the updated version of the policy\non our Site. Please check this Site periodically to be informed of any changes.
6. CONTACT US
If you have any\nquestions about the cookies used on our website, please contact us at email@example.com.
Last Updated: 22\nAugust 2018