MEETING YOUR NEED
Our receptionists are experienced in all treatments and would be delighted to assist you in planning your spa programme if you are staying at the hotel for more than one day.
Please advise our receptionist if you are pregnant or have any health issues.
Advance booking prior to the intended treatment time is recommended. Please call or visit us should you wish to discuss your personalised treatment.
To make the most of your spa experience, please arrive at least 15 minutes before your appointment for a brief consultation with your therapist.
In the event that you are running late, we will endeavour to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterward.
In consideration of other spa guests, as your treatment requires that facilities be reserved, we request a minimum of 12 hours notice if you are unable to keep your appointment. Please call our staff, who will be happy to reschedule. No-shows or cancellations made within less than 12 hours notice will incur a 50% cancellation fee.
For the comfort of other guests, please switch off all electronic devices upon entry to the spa.
To maintain a peaceful environment, children under 16 years are not permitted in the spa.
PREPARING FOR YOUR TREATMENT
For ladies, no preparation is necessary. Show up and enjoy!
For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin.
WHAT TO WEAR
There is no need to bring or wear any special clothing, as spa wear is provided in your treatment suite.
Do bring along your swimwear if you are going to use the spa facilities.
Your privacy will be protected at all times. Your therapist will leave you to change in private and throughout the treatment you will be draped with towels, covering all parts of the body not being treated.
Enjoy the CHI Spa Experience.