Hotel Facilities & Hours
Outdoor pool and whirlpool
6am - 10pm
CHI, The Spa at Shangri-La draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment and well-being.
This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.
Please note that our swimming pool, hot tub, steam and sauna will remain temporarily closed to Spa guests at this time. Spa Reception staff will welcome guests upon arrival and direct them to their treatment room. Appointments must be made 24 hours in advance and no walk-in or same-day reservations will be permitted. Book your treatment online.
VIEW OUR SPA MENU HERE.
Health & Safety
At each touch point along the guest journey through CHI, The Spa at Shangri-La Hotel Vancouver, extensive measures are being taken to protect guests and employees. These measures include but are not limited to:
- Physical distancing guidelines.
- Mandatory screening for all guests and employees.
- Guests are recommended to wear a mask or cloth face covering while visiting the spa and during treatments.
- Increased frequency of cleaning with disinfecting chemicals that have been proven effective in preventing the transmission of COVID-19.
- Hands-on training for all employees.
As always, caring for you is our top priority. Click here to learn more about the extensive measures we are taking to safeguard, protect and care for our valued visitors and employees.
Spa Arrival & Etiquette
We recommend arriving 10 minutes before your scheduled treatments to allow for check-in.
Prior to arrival guests will be required to complete a pre-treatment screening questionnaire. Guests are recommended to wear a mask while visiting the spa and during treatments.
Sunday to Thursday
11 a.m. - 7 p.m.
Friday and Saturday
10 a.m. - 9 p.m.