Welcome to the World of

P o l a r i s

Unlock a world of exclusive privileges at Shangri-La, tailored just for you. Let Polaris be your guide as you embark on a journey of luxury and personalized experiences.

Polaris BENEFITS

Your Shangri-La,

ELEVATED

With unparalleled, invitation-only access to the very best experiences and benefits that Shangri-La has to offer, Polaris will be your guide on an enchanting journey unlike any other.

Shangri-La All Access

Check-in Anytime

Polaris Concierge

Room Upgrades

Luxury Car Services

Gift Diamond Status

Shangri-La All Access

Access designated facilities including the club lounge, fitness centre, gym, swimming pool and business centre at any Shangri-La property worldwide, even without a stay.

Subject to availability and the terms of use of the facilities at each property. Please note that function rooms and areas operated by third-party vendors/suppliers are not “designated facilities”.

Check-in Anytime

Check in from 00:00 (hotel local time) on the day of arrival and check out by 18:00 (hotel local time) on the day of departure.

Advance reservation is required. Subject to availability.

Polaris Concierge

Dedicated personal concierge services including travel assistance and bespoke Shangri-La experiences.

Room Upgrades

Enjoy up to 10 annual upgrades to the next room category, allowing for a stay of maximum 14 nights per upgrade.

Subject to availability, up to the Lead-in-Suite level.

Luxury Car Service

Choose one of three options per stay: an airport transfer arrival or departure, or a 4-hour in-city car service. This benefit can be enjoyed up to 6 times per year.

Advance booking required. Subject to availability. Only available at Shangri-La and Kerry hotels.

Gift Diamond Status

Nominate a family member or a friend for Diamond Status.

At your service

Above and beyond

From crafting your bespoke Shangri-La experience to assisting in travel matters, your dedicated Polaris Concierge will always be on hand to make Shangri-La your second home – wherever you are in the world.