Meeting Your Needs

Please inform our receptionist if you are pregnant or have any health issues. Kindly note that massages are only available for pregnant women in their second or third trimester. 

Reservations

Advance bookings are recommended. Please send an email, call or visit Chi, The Spa, should you wish to book or discuss a personalised treatment.

Minimum Age

The spa is an adult-only facility. To maintain a peaceful environment, children under 18 years old are not permitted in the spa without parental consent. Treatments are available for those aged 12 - 17 years old with a signed parental consent form. 

Cancellation and Late Arrivals

In consideration of other spa guests, we request that notice be given at least 4 hours in advance if you are unable to keep your appointment. Please call our staff, who will be happy to help you reschedule. No-shows or appointments cancelled within 4 hours of the scheduled treatment time will incur a cancellation fee equal to 100% of the scheduled treatment. 

If you arrive late, we will endeavour to carry out your full treatment. However, please note that should there be another booking immediately afterward yours, your treatment may need to be shortened with no reduction in price. 

What to Wear

We will provide you with a locker for storing your clothes, and a luxurious spa bathrobe and slippers for you to wear during your treatment time. Please do not bring valuables to the spa. The hotel and spa are not responsible for lost or stolen items.

Cell Phones and Devices

For the comfort of other spa guests, please ensure your electronic devices are switched off upon entering Chi, The Spa.

Arrival Time

To fully enjoy your spa experience, please arrive at least 15 minutes before your appointment. Upon your arrival at Chi, The Spa, you will be asked to complete a health consultation form. Please inform the therapist if you are pregnant or have any health issues.

Preparing for your treatment

For facials, ladies may wish to remove as much makeup as possible to allow their spa therapist more time to pamper and care for their skin. For men, we recommend not shaving less than 2 hours before having a facial for maximum comfort and benefit to the skin.

Privacy

Your personal privacy will be protected at all times during your treatment. Your therapist will ensure that you are professionally draped, covering all parts of the body not being treated.

Your Total Comfort is our Goal 

Although we try to anticipate your needs, we appreciate that spa treatments are an individual experience. Please let your therapist know if there is any way that they can improve your treatment or comfort - for example, heavier or lighter massage pressure, an extra towel or adjusting sound or lighting levels.

In-room Massage

Please contact Chi, The Spa, for in-room treatment enquiries. Please note that not all treatments can be performed in guestrooms.