All colleagues don face mask and are equipped with necessary personal protective equipment including gloves when deemed necessary

All colleagues trained/retrained on use and disposal of personal protective equipment, personal health and hygiene, and enhanced sanitisation standards

Colleagues practice safe physical distancing. Signage and markings installed across heart of house areas as further reinforcement

Comprehensive training, certification, recertification programmes for all our teams

Extensive familiarisation and trainings held for our colleagues, especially those in guest-facing roles, on COVID-19 specific safety and sanitation protocols developed in close cooperation with our partner Diversey

Enhanced cleaning and sanitisation of all heart of house areas using Environmental Protection Agency (EPA) listed disinfectants with a focus on high-frequent and high-touch areas

Mandatory temperature screenings for all colleagues prior to entering hotel premises. Colleagues unwell will be asked to stay at home and offerred immediate medical support where relevant

Pre-arrival communications offer information on health and safety measures and relevant property-specific details

Disinfectant floor mats available at main entrance to clean and sanitise footwear

Guests will be encouraged to check-in and express check-out using our Shangri-La Mobile App

As a precautionary measure, guest temperatures will be recorded on arrival

Guests will be requested to fill-out health and travel declaration forms based on local government regulations

Signage and queue ropes serve as gentle reminders for our guests to maintain safe physical distance

Safety amenities including hand sanitising gels will be available at reception and at other convenient locations in the hotel

Contactless payment options will be available and encouraged

Increased frequency of cleaning and sanitisation of all air handling units and fan coil units

Thorough sanitisation and rigorous inspection process with attention to high-touch items

Limit in-stay housekeeping frequency and observe safe distancing during service

Environmental Protection Agency (EPA) listed disinfectants are used for sanitisation

Linen undergoes sanitising using high temperature washing process

Enabling safe distancing practices by reducing allowable capacities

Increased frequency (every hour during peak hours) of sanitisation of all public areas, washrooms and high-touch surfaces

Increased frequency of cleaning, sanitisation and inspection of all air handling units and exhaust systems

Safety amenities including hand sanitising gels will be available at convenient locations in the hotel

Signage and queue ropes in all high-traffic areas serve as gentle reminders for our guests to maintain safe physical distance

Queue management at buffets to maintain safe distance. Only one way flow allowed

Increased frequency of sanitisation using recognised disinfectants and food safe sanitisers

Restaurant and bar floorplans and seating capacities adjusted to be compliant with safe distancing guidelines. Guests encouraged to make prior reservations

Group size limitations may apply per table based on local regulations and advice. Please contact local restaurants for more information

Table service and set-up modified to accommodate individual portions. Tables setup with minimal settings

All dishes will be served covered and service spoons will be offered for all family-style shared dishes

Digital menus and contactless payment options will be made available and encouraged

Hygiene amenities including hand sanitising gels will be available at reception and at other convenient locations in the hotel

Temporary closure of swimming pools, whirlpools, saunas and steam rooms based on local requirements and regulations

Thorough sanitisation is conducted with attention to high-touch guest contact items

Safe distancing and capacity restrictions applied in locker rooms, health and sports clubs, and kids clubs

Mandatory temperature screenings for all children and their accompanying adult participants at Kid Clubs

Guests must sign a health declaration form and contact information will be collected per local regulations

Safety amenities including hand sanitising gels will be available at reception, inside each treatment room, at towel and water stations, and in kids clubs

Increased spacing or alternate exercise equipment and machines in use to practice safe distancing at gyms

Increased frequency of sanitisation using EPA-listed disinfectants

Disinfecting wipes available near gym equipment and towel and water stations

As a precautionary measure, guest temperatures will be recorded on arrival

Hygiene amenities including hand sanitising gels will be available at reception and at other convenient locations in the hotel

Reinforced food safety standards, new buffet and table service protocols. Menus revised to offer individually plated and packed meals where relevant

All AV equipment sanitised after every use, with microphones in particular sanitised between uses

Event rooms floorplans and seating capacities adjusted to be compliant with safe distancing guidelines

Increased frequency of sanitisation with a focus on high-touch and high-traffic areas

Shared snacks and food offerings to be discontinued and replaced by single portion

Signage and queue ropes in all high-traffic areas serve as gentle reminders for our guests to maintain safe physical distance