Where local government regulations apply, colleagues don face masks and are provided with personal protective equipment, including gloves where necessary

All colleagues trained/retrained on use and disposal of personal protective equipment, personal health and hygiene, and enhanced sanitisation standards

Where local social distancing measures are in force, colleagues practice safe physical distancing. In these hotels, signage and markings are installed across heart of house areas as reminders

Comprehensive training, certification, recertification programmes for all our teams

Extensive familiarisation and trainings held for our colleagues, especially those in guest-facing roles, on COVID-19 specific safety and sanitation protocols developed in close cooperation with our partner Diversey

Enhanced cleaning and sanitisation of all heart of house areas using Environmental Protection Agency (EPA) listed disinfectants with a focus on high-frequent and high-touch areas

In destinations where government requirements mandate temperature checks, colleagues undergo mandatory screenings prior to entering hotel premises. Where required, colleagues that are unwell will be asked to stay at home and offered medical support if necessary

Pre-arrival communications offer information on health and safety measures and relevant property-specific details

Guests will be encouraged to check-in and check-out using our Shangri-La Mobile App

In specific destinations, guests’ temperatures may be taken and recorded on arrival in line with local government requirements

Where mandated by local government requirements, guests may be asked to fill out health and declaration forms

If social distancing measures are in force locally, hotels will have signage and queue ropes to serve as gentle reminders for our guests to maintain a safe physical distance

Safety amenities including hand sanitising gels will be available at reception and at other convenient locations in the hotel

Contactless payment and express check-out will be made available and their use encouraged

Increased frequency of cleaning and sanitisation of all air handling units and fan coil units

Thorough sanitisation and rigorous inspection process with attention to high-touch items

At hotels where local social distancing measures are in force, housekeeping will adhere to safe distancing during service while maintaining a high standard of hygiene and cleanliness

Environmental Protection Agency (EPA) listed disinfectants are used for sanitisation

Where local social distancing regulations apply, hotels will reduce operational capacity in communal spaces

Increased frequency of sanitisation of all public areas, washrooms and high-touch surfaces

Increased frequency of cleaning, sanitisation and inspection of all air handling units and exhaust systems

Safety amenities including hand sanitising gels will be available at convenient locations in the hotel

If social distancing measures are in force locally, hotels will have signage and queue ropes in high-traffic areas to serve as gentle reminders for our guests to maintain a safe physical distance

In line with local government regulations, safe distancing may apply to any outlet queues as required

Increased frequency of sanitisation using recognised disinfectants and food safe sanitisers

Where local government restrictions apply, outlet floor plans and seating capacities may be adjusted. Guests are encouraged to make prior reservations

In destinations where local government restrictions limit gatherings, outlets may apply group size limitations to each table. Please contact the individual restaurant for more information

Serving cutlery will be offered for all sharing dishes, served family style

Contactless payment options will be made available and their use encouraged

Hygiene amenities including hand sanitising gels will be available at reception and at other convenient locations in the hotel

Operation of swimming pool, whirlpool, sauna and steam room is according to local government requirements

Surface, seating and spa equipment such as massage tables, face cradle will be cleaned and disinfected with Environment Protection Agency (EPA) listed disinfectants or alternative approved products after each guest treatment

In line with local government requirements, guests may be asked to sign a health declaration form to access wellness facilities

Increased spacing of exercise equipment or alternate equipment taken out of use according to local government requirements to allow safe distancing at gyms

Increased frequency of sanitization using Environment Protection Agency (EPA) listed disinfectants

Disinfecting wipes available near gym equipment and towel and water stations

In destinations where local government requirements mandate temperature checks, guests may be asked to undergo mandatory screenings on arrival

Hygiene amenities including hand sanitising gels will be available at reception and at other convenient locations in the hotel

Reinforced food safety standards with new buffet and table service protocols. Guests can also request menus to be individually plated or served as packed meals

Increased frequent sanitization on all audiovisual equipment, high-touch and high-traffic areas

Event room floor plans and seating capacities adjusted according to local government requirements

Safe distancing, according to local government requirements, when queues form and in high-traffic areas