Shangri-La Cares

COVID-19 Updates

Your Well-being in Our Care

We have been closely monitoring the COVID-19 situation and are following guidelines from the World Health Organisation (WHO) and respective local health agencies where we have operations. We understand there are many concerns during this time and wish to assure our guests that the safety and well-being of our guests, customers and colleagues are of paramount importance to us.

Our Health & Safety Commitment

Our promise ‘Shangri-La Cares’ comes straight from the heart. It underpins the caring spirit of our brand and guides our unrelenting efforts to ensure your well-being and comfort.

As part of our ongoing efforts to create a trusted and nurturing environment for you, we have embraced a series of safety standards and precautionary measures across our hotels.

Individual precautionary measures may vary by property.

Review local measures in place for our hotels in South East Asia and Australasia here.

Our Cancellation Waiver

In view of the current COVID-19 situation, for all reservations made prior to 1 April 2020, including advanced purchase rates, travelling to our hotels globally* before 31st August 2020, we will waive the cancellation charges regardless of booking channel, if cancelled more than 24 hours prior to arrival date.

For all other reservations, our normal cancellation policy applies; please refer to terms & conditions.

For further assistance, please contact us.

Assistance with changes for group and event bookings will be handled on a case by case basis, please reach out to your sales contact.

*Exceptions apply for Shangri-La Hotel, Tokyo for July and August arrivals, please contact us at tokyo@shangri-la.com and we will work with you personally on your reservation.

Our Loyal Members

Golden Circle has extended tier status for all Diamond and Jade members globally. With this extension, all Golden Circle Diamond and Jade members will maintain their current tier status and benefits until 31 December 2021.

Additionally, as part of the Golden Circle programme, your Golden Circle Award Points expire on an annual basis. This means points will not expire prior to 31 December 2020. As is normal practice, we will remind you when your points expire. We are committed to supporting our members during this time and will continue to monitor the situation accordingly.

Our Community

At Shangri-La Group, we care deeply about the communities in which we live and work. During these trying times, our hotels worldwide have engaged in different community support initiatives to assist medical workers, local community members and people in need. For more details, please see our blog.

Welcoming Our Guests

During this evolving situation, we continue to welcome our guests at our hotels and resorts where possible in accordance with local requirements. For the latest information about a specific property, please consult the specific property page by finding a hotel or contact us.

We wish to thank our guests for their continued trust and co-operation during this unprecedented situation.