People and Culture

Culture of Thoughtful Service

It is in our nature to look after people, to anticipate their needs and to care for them. We value the deep bonds and emotional connections we have with our guests and colleagues. These ties and the strong sense of belonging continue to bring people back to us time and again.

Our culture of thoughtful service is embodied in our people as they engage and interact with customers and with each other every day. They know instinctively what it means to delight our guests and to deliver hospitality from the heart. Not only are they motivated to give of their best, they bring the Shangri-La magic to life.

We owe our success to the dedication and commitment of our people. Their authenticity and passion to serve our customers and to relate on a personal level have made us an undisputed leader in Asian hospitality.

As we expand our footprint and grow as a company, we are committed to bring value to our people by realising their potential. We aim to work together with them to fulfil their professional aspirations along every step of their career.

We must set out to do three things: To look after our hotel staff, to look after our guests, to look after our shareholders.

Founder, Robert Kuok