Robert Kuok’s travel experiences in some of the finest hotels in Europe served as the blueprint for the first Shangri-La Hotel. He wanted it to be of high quality with a balance of aesthetics and functionality. In terms of hospitality, he was unwavering that every stranger be warmly welcomed as a friend.
Some 50 years on, the Group continues to deliver on this promise of bringing exceptional customer experience and service to any guest walking through its doors.
Over the years, the Shangri-La Group has earned a special place in people's heart. We have had the privilege of witnessing history being made as well as to play a part in history. As the venue for many historic events – local and global – we take as much pride and joy in hosting dignitaries and celebrities as we do in celebrating those significant life moments with families and individuals. We remain a favourite with locals and foreigners – a well-loved Asian icon.