Our Commitment to Your Well-Being in Our Care

Shangri-La Surabaya is a CHSE-certified hotel and has been awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas.

CHSE Certified

The CHSE (Cleanliness, Health, Safety and Environment) certificate is issued by the Ministry of Tourism of Indonesia. Our hotel has been audited by Sucofindo, a state-owned company engaged in inspection, supervision, testing, and assessment to establish that we conform to the laws and policies underpinned by the CHSE grading. The hotel has significantly increased measures to keep guests and colleagues safe. This includes the use of personal protective equipment such as masks for staff and guests, mandatory temperature checks for every hotel visitor, increased cleaning and disinfection frequency throughout the hotel, especially in 'areas with high potential for contact', application of safe distancing in all areas of the hotel and encouraging contactless guest interactions in restaurants and throughout hotel facilities. In addition, new technologies such as electrostatic spraying devices and ultra-violet light technology are also being used.

Bureau Veritas

We are the first and only hotel in Surabaya to receive the SafeGuard Hygiene Excellence and Safety Label certification by Bureau Veritas. We are re-audited twice a year, providing you with further reassurance and peace of mind. Bureau Veritas is a world leader with a 192-year legacy in providing testing, inspection, and certification services.

Shangri-La Cares

Our promise ‘Shangri-La Cares’ comes straight from the heart. It underpins the caring spirit of our brand and guides our unrelenting efforts to ensure your well-being and comfort.


To make your stay unforgettable and worry-free, our hotels and resorts have embraced a series of safety standards and precautionary measures.

We Are Vaccinated

We want our guests to focus on the important things, like creating new memories and enjoying unforgettable experiences.


As part of our unrelenting commitment to providing the safest possible environment for our guests, you will be cared for by our fully vaccinated guest-facing team when you next visit us.