Stay with Greater Peace of Mind

Escape the hustle and bustle of daily life and rejuvenate at Shangri-La, knowing that in extraordinary times like today, we are going the extra mile to cover you and your loved ones if the unexpected happens during one’s staycation.


To help guests enjoy their domestic holidays with greater peace of mind, Shangri-La will provide local residents the newly introduced AIG StaySurance Personal Accident Cover, at no additional charge.


Personal accident coverage commences at 6am or upon check-in, whichever is earlier on the check-in date, and ends at 6pm or upon check-out, whichever is later on the check-out date—and covers mishaps that might strike unexpectedly even when you are out and about, enjoying the sights and activities during your staycation.


Please view the list of participating Shangri-La Group properties and eligible check-in dates here.

StaySurance Coverage Benefits & FAQs

Underwritten by AIG, highlights of the coverage include daily hospital cash benefit of up to USD 100 per day in the event if the registered guest is hospitalised due to an accident or infectious disease; coverage for emergency outpatient expenses to treat an injury due to accident and ambulance expenses. The policy also provides USD 50,000 to each registered guest in the unfortunate event of accidental death or permanent disablement. Guests can contact a dedicated AIG customer service team for assistance during their staycation if they need to.


Coverage is subject to the terms and conditions, including any applicable limitations and exclusions, of the insurance policy.


Find answers to your questions about your coverage. Read our FAQs here.

Automatic Enrolment

Guests will be automatically covered under the StaySurance Personal Accident coverage, at no additional charge, when they book stays with participating Shangri-La Group properties for eligible check-in dates.


Kindly note that the coverage will only be applicable for guests who complete their stay with us. A pre-requisite prior to AIG assessing the StaySurance medical claims form would be the claimant has to be a registered/checked-in guest at the hotel.

Our Health & Safety Commitment

Our promise ‘Shangri-La Cares’ comes straight from the heart. It underpins the caring spirit of our brand and guides our unrelenting efforts to ensure your well-being and comfort. To make your stay unforgettable and worry-free, our hotels and resorts have embraced a series of safety standards and precautionary measures.