Our Commitment to Your Well-Being in Our Care

Shangri-La Hotels and Resorts in Singapore are SG Clean certified establishments and have been awarded the SafeGuardTM Hygiene Excellence and Safety Label by Bureau Veritas.

SG Clean

Our hotels are SG Clean certified establishments with hygiene measures inspected by Singapore Tourism Board’s appointed assessors.

Bureau Veritas

Our hotels have been awarded with the SafeGuardTM Hygiene Excellence and Safety Label by Bureau Veritas, the World’s leading testing and inspection agency. Learn more:


Shangri-La Singapore
Shangri-La Rasa Sentosa, Singapore
JEN Singapore Orchardgateway by Shangri-La
JEN Singapore Tanglin by Shangri-La

StaySurance for Domestic Travellers

With AIG StaySurance, you can enjoy domestic holidays with greater peace of mind. You will be automatically entitled to personal accident coverage when you stay with us until 30 June 2022, at no additional charge.

COVID-19 Coverage for International Guests

We are going the extra mile to provide international guests with COVID-19 emergency medical coverage. You will be automatically covered by the policy at no additional charge when you stay at our hotel until 31 December 2022.

Shangri-La Cares

Our promise ‘Shangri-La Cares’ comes straight from the heart. It underpins the caring spirit of our brand and guides our unrelenting efforts to ensure your well-being and comfort.


As part of our ongoing efforts to create a trusted and nurturing environment for you, we have embraced a series of safety standards and precautionary measures across our hotels.

We Are Vaccinated

We want our guests to focus on the important things, like creating new memories and enjoying unforgettable experiences.


At Shangri-La, we have embraced a series of enhanced safety standards and now have a highly vaccinated workforce as part of our unrelenting efforts to provide the safest possible environment for our guests.